Solutions Engineer

Harnham; San Francisco (CA); On-site; USD 120,000 - 190,000; Full time

Job summary

Harnham is seeking a Solutions Engineer to lead customer journeys by building and deploying AI conversational solutions. This fast-paced role involves working closely with clients to ensure successful deployments and providing valuable feedback to shape the product, all within a globally recognized startup environment focused on exceptional customer interactions.

Benefits

Medical insurance

Vision insurance

401(k)

Pension plan

Qualifications

• Experience deploying products to customers and driving implementation success.
• Background in a startup environment that has scaled from Series B to later stages or IPO.
• Ability to educate users and communicate effectively with engineering teams.

Responsibilities

• Manage end-to-end customer deployments and act as the main point of contact.
• Work hands-on with low-code tools, API integrations, and webhooks.
• Translate client needs and manage stakeholder relationships.

Skills

Stakeholder Management

Technical Acumen

Problem Solving

Education

3–7 years of professional experience in a tech environment

Job description

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This range is provided by Harnham. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$120,000.00/yr - $190,000.00/yr

Direct message the job poster from Harnham

This rapidly growing start-up develops AI-powered voice agents that manage sales, appointment scheduling, and customer service calls. Their technology is designed to sound natural and operate 24/7, helping businesses save time and enhance customer interactions. Supporting multiple languages and industries, the company is quickly establishing itself as a leader in automated conversational solutions.

About the Role

As a Solutions Engineer, you’ll lead the full customer journey—from initial setup to long-term success—by building and deploying custom conversational AI solutions. It’s a fast-paced, hands-on role where you’ll work closely with clients, move quickly, and help shape the product through real-world feedback and use.

Role Responsibilities

• Own end-to-end customer deployments, from pre-sales to onboarding to long-term success, acting as the main point of contact throughout.
• Translate client needs into action by managing stakeholder relationships, educating users, and communicating feedback to engineering teams.
• Work hands-on with low-code tools, API integrations, and webhooks to build and implement solutions quickly and effectively.
• Strong execution, technical acumen, and experience scaling products in high-growth or applied AI environments.

Key Requirements

• 3–7 years of professional experience, ideally in fast-paced start up environments; exceptions made for standout candidates
• Proven track record of deploying products to customers and driving implementation success
• Strong stakeholder management skills, with experience navigating cross-functional teams and external partners
• Background in a start up that has scaled from Series B to later stages or IPO

If you’re a customer-obsessed problem solver who thrives in ambiguity and wants to shape how businesses adopt cutting-edge AI, we’d love to connect.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management, Customer Service, and Engineering

• Industries

  Telecommunications

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Pension plan

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