Solutions Engineer

Securitas Group; City of White Plains (NY); On-site; USD 105,000 - 115,000; Full time

Benefits offered by this job

Vehicle allowance

Competitive compensation

Job summary

Securitas USA, White Plains, NY, is seeking a Technology Solutions Engineer to oversee security system solutions from design through implementation across NY, NJ, CT, and DE. You will tailor video surveillance, access control, and intrusion solutions, while training staff and coordinating with clients, vendors, and sales teams.

The role emphasizes ensuring customer satisfaction, delivering profitable solutions, and supporting the Technology Unit’s goals in a large territory.

Qualifications

• 5+ years designing and implementing video surveillance, access control, and intrusion systems.
• Pre-sales engineering or technical sales support experience.
• Experience in the Northeast region (NY, NJ, CT, DE) or large multi-state territory.
• Bachelor’s degree or equivalent practical experience in engineering or IT.
• Certifications such as PSP, CPP, or manufacturer certifications are a plus.

Responsibilities

• Promote security systems and technology as a service solution that adds client value and drives profitability.
• Ensure high-quality customer service through regular cross-functional communication and issue resolution.
• Identify and manage relationships with subcontract suppliers to plan and deliver solutions.
• Analyze financial indicators to improve performance and maintain profitable operations with P&L accountability.
• Maintain compliance with laws and policies while guiding staff to adhere to procedures.
• Collaborate in regional strategic planning and contribute to business development.
• Design, price, and assemble Technology Scope of Work for projects and present in sales pitches.

Skills

Video surveillance

Access control

Intrusion detection

Pre-sales experience

Customer-facing communication

Pricing & P&L understanding

Team training & support

Territory management

Education

Bachelor’s degree in engineering or related field

Tools

VMS platforms

Access control systems

Intrusion detection platforms

Job description

About Securitas USA

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. With a proud legacy of 90 years, built on trust, innovation, and international expertise, we offer security solutions tailored to each client’s unique needs. By combining cutting‑edge technology with exceptional service, we continue to redefine what safety and security mean in today's world.

Location: White Plains, NY – Territory includes New York, New Jersey, New York City, and Upstate NY

Travel: 75% across a vast territory

The salary range for this role is from $105,000 to $115,000, plus an $840.00 monthly vehicle allowance. The compensation range may vary based on factors such as geographic location, relevant experience, and applicable skills.

What You’ll Do

The Technology Solutions Engineer oversees all phases of physical security system solutions across a large, multi‑state territory, from initial design through implementation and ongoing support. Serving as the subject matter expert for video surveillance, physical access control, intrusion detection, and other physical security technologies, this role focuses on designing and helping to sell tailored solutions to clients. The engineer promotes and builds awareness of these offerings, delivers training to security management and sales teams, and consults with clients, vendors, and colleagues on system design and integration. By managing expectations, honoring commitments, and supporting clients throughout the relationship lifecycle, the Technology Solutions Engineer ensures strong customer service while meeting key performance metrics, including profit‑and‑loss objectives for the Technology Unit in the territory.

1. Promotes the use of security systems and technology applications as a service solution that adds value for clients and drives profitability for the Company.
2. Ensures the delivery of high‑quality customer service through regular contact with Area Vice Presidents, District Managers, Business Development Managers, Clients, Vendors, and Partners; evaluates service quality and initiates corrective action as necessary.
3. Identifies and manages relationships with subcontract suppliers within assigned territory to prepare and successfully deliver solutions.
4. Analyzes operational and financial indicators to continuously improve performance; ensures profitable operations with full profit and loss accountability for assigned Technical Solutions Unit territory.
5. Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
6. Participates as a team member in the Business Unit and Northeast Region’s strategic planning and provides leadership in business development.
7. Design, price and put together Technology Scope of Work outlining the project and present in Sales presentation to the customer/prospect.
8. Obtains necessary technical certifications.
9. Performs additional functions, duties and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives.

Who You Are

An ideal candidate brings:

• Strong technical expertise in video surveillance, access control, intrusion detection, and related physical security systems
• Proven experience designing end‑to‑end security technology solutions for diverse client environments
• Pre‑sales experience, including site assessments, solution presentations, and proposal support
• Excellent customer‑facing communication skills, able to explain complex technology in simple terms
• Ability to manage multiple projects and opportunities across a large multi‑state territory (NY, NJ, CT, DE)
• Solid business acumen, with an understanding of pricing, margins, and P&L impact of solution design
• Collaborative mindset, with experience training and supporting sales and security management teams
• Strong integrity, reliability, and commitment to high‑quality customer service and long‑term relationships

Experience that sets you apart

• Bachelor’s degree in engineering, information technology, security management, or a related field (or equivalent practical experience)
• 5+ years of hands‑on experience designing and implementing video surveillance, access control, and intrusion detection systems
• Direct experience in a security systems integrator, manufacturer, or enterprise security role supporting complex, multi‑site clients
• Proven track record in pre‑sales engineering or technical sales support, including solution design, proposals, and client presentations
• Experience working across a large territory or region, preferably in the Northeast (NY, NJ, CT, DE), managing multiple concurrent opportunities
• Demonstrated success leading or supporting projects from concept through deployment, including coordination with operations and installation teams
• Familiarity with major security technology platforms (e.g., leading VMS, access control, and intrusion brands) and their integration capabilities
• Experience conducting site surveys and risk/needs assessments, and translating findings into clear technical and commercial solutions
• Background working closely with sales teams, contributing to revenue growth while maintaining healthy margins and P&L targets
• Relevant industry certifications (e.g., PSP, CPP, or manufacturer‑specific certifications) that validate advanced technical and design expertise

Why You Would Want to Join the Team:

• Opportunity to shape complex, multi‑state security solutions for high‑profile clients
• Strong, global brand with a broad portfolio of protective services and technology offerings
• Close collaboration with experienced security, operations, and sales teams
• Clear impact on business results through solution design and P&L contribution
• Access to ongoing training, development, and industry certifications
• Stable organization with room to grow into broader technical or leadership roles
• Culture built on integrity, vigilance, and helpfulness toward clients and colleagues
• Competitive compensation and benefits aligned with responsibility and performance

Why You Would Want to Join the Team:

• Opportunity to shape complex, multi‑state security solutions for high‑profile clients
• Strong, global brand with a broad portfolio of protective services and technology offerings
• Close collaboration with experienced security, operations, and sales teams
• Clear impact on business results through solution design and P&L contribution
• Access to ongoing training, development, and industry certifications
• Stable organization with room to grow into broader technical or leadership roles
• Culture built on integrity, vigilance, and helpfulness toward clients and colleagues
• Competitive compensation and benefits aligned with responsibility and performance