Solutions Engineer

Jones Grove IT Recruiting; Charlotte (NC); On-site; USD 80,000 - 110,000; Full time

Job summary

Jones Grove IT Recruiting is seeking a Solutions Engineer for a growing software company focused on improving workflow efficiency, automation, and business processes. The role emphasizes configuring solutions, updating workflows, testing, and practical software enhancements for real business users.

The ideal candidate brings experience in software development, application support, and ERP integrations, with familiarity in Esker on Demand, XML/JSON/APIs, and Git/Agile environments.

Qualifications

• Experience in software development, application support, or business systems.
• Familiarity with Esker on Demand, Epicor, or ERP systems is a plus.
• Familiarity with XML, JSON, APIs, and web-based data formats.
• Exposure to Git, Agile practices, and Microsoft Windows environments.

Responsibilities

• Configure and support solutions within Esker on Demand platform.
• Customize workflows, dashboards, reports, background logic, and user interfaces.
• Support customer-specific setup and modifications.
• Troubleshoot software defects and configuration issues.
• Perform functional and integration testing.
• Document technical changes and implementation details.
• Work with senior engineers on project priorities, code reviews, and solution delivery.

Skills

Problem solving

Attention to detail

Strong communication

Customer-focused

Software development experience

Application support

Business systems

Tools

Esker on Demand

Epicor

ERP systems

XML

JSON

APIs

Git

Agile

Windows

Job description

We are hiring a Solutions Engineer for a growing software company focused on helping industrial and operational businesses improve workflow efficiency, automation, and business processes.

This role will support customer-specific solutions, with a focus on technical configuration, workflow updates, troubleshooting, testing, and practical software enhancements.

This is a strong fit for someone who enjoys working at the intersection of software, business systems, and customer solutions. The role is not limited to writing code. It requires someone who can understand requirements, work through technical details, test changes carefully, and help deliver reliable solutions for real business users.

Core responsibilities:

• Configure and support solutions within the Esker on Demand platform
• Customize workflows, dashboards, reports, background logic, and user interfaces
• Support customer-specific setup and modifications
• Troubleshoot software defects and configuration issues
• Perform functional and integration testing
• Document technical changes and implementation details
• Work with senior engineers on project priorities, code reviews, and solution delivery

Technical background:

• Familiarity with Esker on Demand, Epicor, ERP systems is a plus
• Familiarity with XML, JSON, APIs, and web-based data formats
• Exposure to Git, Agile practices, and Microsoft Windows environments
• Interest in workflow automation, integrations, and business process technology
• Strong problem-solving skills and attention to detail

This role is a good fit for someone with experience in software development, application support, technical support, implementation, configuration, or business systems work.