Solutions Engineer

Ingenico; Alpharetta (GA); On-site; USD 110,000 - 170,000; Full time

Job summary

Ingenico is seeking a Solutions Engineer to support pre- and post-sales integration with clients in the payments space. You will collaborate with account teams to gather requirements and demonstrate Ingenico solutions at customer sites, including product integrations and trainings.

The ideal candidate has deep expertise in encryption, EMV, API integrations, and hardware interfaces, with strong communication and project management skills.

Qualifications

• Experience with encryption standards and key management: Master/Session keys, DUKPT, DES, and Triple DES.
• Familiarity with security frameworks: PCI-DSS, PCI-PED, PABP.
• Hands-on EMV certification and integration processes.
• Strong knowledge of payment device interfaces: OPOS, JPOS, IBM EFT.
• API integration experience for payment processing and third-party services.
• Understanding POS workflows, transaction lifecycle, and payment lifecycle.
• Experience with POS peripherals, workstations, servers, and related drivers.
• Development experience in Android, Java, and C#; proficient with MS Office tools.

Responsibilities

• Support pre- and post-sales activities with technical product integration.
• Serve as technical liaison among customers and internal teams (PM, marketing, sales, QA, dev).
• Deliver product demonstrations, training, and guidance on Ingenico solutions.
• Assess customer requirements and design effective integration approaches.
• Provide sales support through presentations, whiteboard sessions, and demos.
• Assist in problem determination and product upgrades for existing clients.
• Collaborate with QA and software engineering on issue reproduction and fixes.
• Contribute input to accelerate evolution of multilane integration kits.

Skills

Encryption

Master/Session keys

DUKPT

DES

Triple DES

PCI-DSS/PCI-PED

EMV certification

API integration

OPOS/JPOS/IBM EFT

Android development

Java

C#

Hardware integration

Project management

Customer relationships

Technical demonstrations

Tools

Android

Java

C#

MS Word

Excel

Project

Visio

PowerPoint

Job description

WHO WE ARE:

Ingenico is the global leader in payment acceptance and services. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades. With more than 40 million payment devices deployed worldwide, powered by over 2,500 apps, the company is servicing the needs of millions of consumers every day.

WHO WE ARE:

Ingenico is the global leader in payment acceptance and services. Active in 37 countries with over 3,500 employees, we have been at the forefront of the commerce landscape for over four decades. With more than 40 million payment devices deployed worldwide, powered by over 2,500 apps, the company is servicing the needs of millions of consumers every day.

Innovation is integral to Ingenico's approach and culture. Join our inspiring and diverse community of experts to help move commerce forward.

About The Role & Team

The Solutions Engineer is responsible for supporting pre & post sales and integration needs of our clients. They work closely with account executives and managers to provide technical product integration support to the sales team. The Solutions Engineer is the technical liaison between customers and internal departments including product management, marketing, sales, service, QA, and software development. They gather and assess functional, technical, and business requirements to understand how to best implement Ingenico products and services. Will perform technical and sales related activities at customer locations independent of sales executives, which may include, but is not limited to, customer presentations, product integrations, and product demonstrations to provide guidance and training on Ingenico's suite of solutions. The ideal candidate should have a track record of successfully managing, consulting, and servicing large, complex customer solutions.

What You'll Do

• Management of Android global API solution
• Primary interface for ISV Android Product Integration
• Implementation and support of Ingenico Hardware & Software payment solutions
• Work with 3rd party financial solution providers to resolve technical integration issues
• Provide product training to customers and partners
• Analyze customer requirements and recommend best practices & solutions
• Provide sales support to account executives in the form of presentations, white board sessions, and technical demonstrations of product
• Support existing client base in problem determination, resolution, and product upgrade
• Participate in sales meetings and industry-related events
• Recommend product enhancements and provide customer feedback to product management
• Aid in testing and piloting of new hardware and software
• Work with QA & software engineering on problem recreation and resolution
• Provide input to software development to accelerate evolution of Ingenico multilane integration kits.

About Your Skills

Security and Encryption

• Deep understanding of encryption standards and key management including Master/Session keys, DUKPT, DES, and Triple DES.
• Familiarity with payment security frameworks and compliance requirements: PABP, PCI-PED, PCI-DSS.
• Experience with EMV certification and integration processes.

Payments Integration and Device Interfaces

• Strong knowledge of payment device interfaces and implementations such as OPOS, JPOS, and IBM EFT.
• In-depth experience with API integration for payment processing and third-party services.
• Practical understanding of POS workflows, transaction flows, and payment lifecycle.

Hardware and Systems

• Hands-on experience with POS peripherals, retail workstations, PCs, servers, and back-office solutions.
• Technical experience installing drivers, configuring PC environments, and supporting device firmware and driver solutions.

Software Development and Tools

• Development experience in Android, Java, and C#.
• Proficient with MS Word, Excel, Project, Visio, and PowerPoint.
• Strong troubleshooting skills for software, drivers, and hardware integration issues.

Operational and Project Skills

• Proven ability in project management, time management, and task prioritization.
• Analytical mindset with leadership experience and a track record of managing customer expectations.
• Skilled at translating business requirements into technical specifications and simplifying complex technical concepts for non-technical stakeholders.

Communication and Collaboration

• Excellent written and verbal communication in customer and internal management settings.
• Ability to build and maintain strong business relationships and work effectively in cross-functional teams.
• Customer-focused approach to problem resolution and escalation management.

AAP/EEO Statement: lngenico provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.