Cloud Support Engineer

Ingenico; California (MO); On-site; USD 54,000 - 61,000; Full time

Job summary

INGENICO is seeking a Cloud Support Engineer to implement, support, optimize, and manage hosted and licensed cloud-based solutions for customers and partners.

You will work with customers and internal teams to ensure platform reliability, performance, and successful adoption across complex environments, including databases, operating systems, and cloud components.

Qualifications

• Experience with hosted or licensed cloud-based solutions.
• Strong troubleshooting and deployment support experience.
• Knowledge of databases, networking, and OS administration.

Responsibilities

• Provide ongoing support for customers using Ingenico cloud-based solutions, including device management, upgrades, troubleshooting, and onboarding.
• Installations for clients using licensed solutions with backend tech such as networking, load balancers, firewalls, and network segments.
• Design test matrices with support teams to verify proper functionality of custom solutions.
• Present solutions overview to clients and internal teams; provide training and walkthroughs.
• Run reports from TEM and related tools.
• Guide and train customers on bulk boarding of devices.
• Create shell scripts for functional and custom components.
• Manage databases: backups, cleanup, monitoring health and capacity.
• Manage Linux and Windows Server environments (Tomcat/Apache).
• Assist licensed customers with ELK stack for TEM feature management.

Skills

Networking

Operating Systems

Databases

SQL

Python

JavaScript

Typescript

XML/JSON

Windows

Linux

Tomcat/Apache

Firewalls/Load Balancers

Cloud technologies

ELK Stack

Tools

ELK Stack

Job description

INGENICO

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance.

WELCOME TO INGENICO

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance.

With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

About The Role & Team

The Cloud Support Engineer is responsible for the implementation, support, optimization, and ongoing management of Ingenico's hosted and licensed cloud-based solutions for customers and partners. This role serves as a technical expert, providing deployment support, system administration, troubleshooting, configuration management, and customer onboarding across complex environments. Working closely with customers, internal support teams, and cross-functional stakeholders, the Cloud Solutions Engineer ensures platform reliability, performance, and successful solution adoption while supporting cloud infrastructure, databases, networking components, operating systems, and custom integrations.

What You’ll Do

• Provide ongoing support for customers using hosted or licensed Ingenico solutions for device management – upgrades, troubleshooting, configuration and boarding.
• Support installations for clients using licensed versions of the solution. Such installations require experience with backend technology options, including networking, load balancers, firewalls and network segments, operating systems, databases, network file systems.
• Testing and working with support team designing test matrix to ensure the proper functionality of the custom solutions.
• Provide an overview of the solutions (TEM, 360), training and walkthrough for clients as well as internal teams.
• Running reports from TEM.
• Guide/train customers on bulk boarding of devices.
• Shell scripting for different functionalities and custom components.
• Database management: Back up, clean up and monitoring of the health and capability of the databases.
• Linux and Windows Server management.
• Assist licensed customers with ELK stack (Elasticsearch, Logstash, Kibana, etc.), that is used for management of advanced TEM features.

About Your Skills

• Strong verbal and written communication skills.
• Experienced in Networking, Operating Systems, Databases.
• SQL (PostgreSQL, MySQL) and a scripting language (Python, JavaScript, Typescript).
• Experience in working with XML and JSON based files payloads.
• Windows, Linux, Tomcat/Apache server management.
• Familiar with configuration of firewalls, load balancers, etc.
• Understanding of Cloud technologies.
• Ability to work collaboratively with other departments to resolve complex issues.
• Quick learner, analytical, with self-motivation skills.

Preferred

• Virtual Machine management.
• Understanding / familiarity with cloud platform management and cloud component troubleshooting.
• Java/ Kotlin.

AAP/EEO Statement:

lngenico provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In accordance with Ontario pay transparency requirements under Bill 190, the base salary range for this position is CAD $75,000.00 – $85,000.00. Compensation will be based on experience, qualifications, and internal equity.