Solutions & Customer Success Manager for CAD & Engineering

Hanomi Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Hanomi Inc. in San Francisco is seeking a Customer Success & Solutions Manager to support engineers during demos, pilots, onboarding, and ongoing success.

You'll bridge customer success, solutions consulting, and product feedback, working with founders, product, and engineering to turn customer needs into clear priorities. This role suits someone who enjoys technical customers and ownership across stakeholders.

Qualifications

• Demonstrated experience in customer-facing roles with B2B software.
• Ability to understand technical workflows and explain product value clearly.
• Experience supporting pilots, evaluations, and onboarding processes.
• Proven track record turning customer feedback into actionable product priorities.

Responsibilities

• Support customers during demos, evaluations, pilots, and onboarding.
• Understand customer workflows around CAD, drawings, manufacturing docs, and engineering reviews.
• Help customers define success criteria for pilots and evaluations.
• Coordinate with founders, product, and engineering to address customer needs.
• Track feedback, requests, blockers, and adoption signals.
• Prepare demo material, onboarding docs, and customer-facing explanations.
• Support renewal, expansion, and long-term relationships.
• Identify opportunities to improve customer experience and reduce friction.
• Maintain customer records, meeting notes, and success plans.
• Share structured insights with leadership and product teams.

Skills

Customer Success

Solutions Consulting

Technical Account Management

Onboarding

B2B SaaS

Enterprise Pilots

CAD/PLM/PDM

Job description

Hanomi Inc. in San Francisco is seeking a Customer Success & Solutions Manager to support engineers during demos, pilots, onboarding, and ongoing success.

You'll bridge customer success, solutions consulting, and product feedback, working with founders, product, and engineering to turn customer needs into clear priorities. This role suits someone who enjoys technical customers and ownership across stakeholders.