Senior Solution Consultant – Post-Sales, Platform

Socure; United States; On-site; USD 120,000 - 150,000; Full time

Job summary

A technology company is seeking a Solutions Consultant, Post-Sales to help onboard and support clients using their identity verification platform. The ideal candidate has 2–4 years of experience in solution consulting or technical roles, with knowledge of APIs and data integration. The role involves troubleshooting, client support, and documenting requirements, ensuring a smooth onboarding process. This position offers a base pay range of $120,000 - $150,000 annually.

Qualifications

• 2–4+ years of experience in a solution consulting or technical implementation role.
• Working knowledge of APIs, data integration, and web-based platforms.
• Ability to manage multiple client needs in an organized manner.

Responsibilities

• Assist with onboarding efforts for new clients and support technical integrations.
• Help troubleshoot technical issues during deployment.
• Gather and document technical requirements from clients.

Skills

Solution consulting

Technical implementation

Client support

API knowledge

Data integration

Collaboration

Education

Bachelor’s degree or equivalent experience

Job description

Join to apply for the Solutions Consultant, Post-Sales (Platform) role at Socure.

This range is provided by Socure. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$120,000.00/yr - $150,000.00/yr

Why Socure?

At Socure, we’re on a mission—to verify 100% of good identities in real time and eliminate identity fraud from the internet. Using predictive analytics and advanced machine learning trained on billions of signals to power RiskOS™, Socure has created the most accurate identity verification and fraud prevention platform in the world. Trusted by thousands of leading organizations—from top banks and fintechs to government agencies—we solve real, high-impact problems at scale. Come join us!

About The Role

We’re looking for a Solution Consultant, Post-Sales to support the successful onboarding and early success of clients using Socure’s identity verification and fraud prevention platform. In this role, you'll work closely with technical and customer-facing teams to help guide implementation, provide technical assistance, and ensure a smooth customer experience during early adoption. This role is ideal for someone with technical aptitude, some client-facing experience, and a desire to grow in a collaborative and fast-paced environment.

What You’ll Do

Implementation Support & Onboarding

• Assist with onboarding efforts for new clients, helping to configure and deliver Socure’s platform according to customer needs. Support technical integrations by working with client teams and providing input on best practices.
• Contribute to early-stage client success by ensuring the solution is implemented effectively.

Technical Assistance & Client Support

• Help troubleshoot technical issues during early stages of deployment in coordination with Support and Customer Success teams.
• Work alongside internal teams to make sure client questions are addressed quickly and thoroughly.
• Participate in ongoing optimization efforts to improve the client experience.

Configuration & Customization

• Gather and document technical and functional requirements from clients.
• Help translate client workflows into effective product configurations.
• Assist in resolving integration or product issues, escalating as needed.

Training & Enablement

• Deliver introductory training sessions and walkthroughs to help clients get started confidently.
• Contribute to the creation of documentation and internal resources to support common onboarding patterns.

Cross-Functional Collaboration

• Share client feedback and observations with Product, Engineering, and other teams to help inform product improvements.
• Collaborate with Sales, Support, and Customer Success to ensure a coordinated customer experience.

What You’ll Bring

• 2–4+ years of experience in a solution consulting, technical implementation, or support engineering role—preferably within SaaS or a technology-related company.
• Working knowledge of APIs, data integration, and web-based platforms. Comfortable explaining technical concepts to clients in a clear and approachable way.
• Ability to manage multiple client needs and timelines in a structured and organized manner.
• A collaborative attitude with a willingness to learn and adapt.
• Bachelor’s degree or equivalent experience in a technical or related field.

Nice-to-Have Qualifications

• Familiarity with identity verification, fraud prevention, or data platforms. Exposure to enterprise customer environments and technical stacks. Experience in a startup or high-growth SaaS environment.

Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need an accommodation during any stage of the application or hiring process—including interview or onboarding support—please reach out to your Socure recruiting partner directly.