Senior Solution Consultant – Post-Sales, Platform

Socure; Seattle (WA); Vor Ort; USD 120.000 - 150.000; Vollzeit

Zusammenfassung

Socure is seeking a Solution Consultant in Seattle to support client onboarding and technical assistance using their identity verification platform. The role involves collaborating with teams to ensure effective implementation and addressing client inquiries promptly.

Ideal candidates have 2–4 years in a consulting or technical role, possess strong knowledge of APIs, and are skilled in managing client expectations and timelines.

Compensation ranges from $120K to $150K, offering a competitive package for the right candidate.

Qualifikationen

• 2–4+ years of experience in a solution consulting or technical implementation role.
• Working knowledge of APIs and web-based platforms.
• Ability to manage multiple client needs in an organized manner.

Aufgaben

• Assist with client onboarding and platform configuration.
• Troubleshoot technical issues during deployment.
• Deliver training sessions to help clients start confidently.

Kenntnisse

Solution consulting

Technical implementation

APIs

Data integration

Customer support

Training delivery

Ausbildung

Bachelor’s degree or equivalent experience

Jobbeschreibung

Why Socure?

Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.

We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading.

About The Role

We’re looking for a Solution Consultant, Post-Sales to support the successful onboarding and early success of clients using Socure’s identity verification and fraud prevention platform. In this role, you'll work closely with technical and customer-facing teams to help guide implementation, provide technical assistance, and ensure a smooth customer experience during early adoption.

This role is ideal for someone with technical aptitude, some client-facing experience, and a desire to grow in a collaborative and fast-paced environment.

What You’ll Do

Implementation Support & Onboarding

• Assist with onboarding efforts for new clients, helping to configure and deliver Socure’s platform according to customer needs. Support technical integrations by working with client teams and providing input on best practices.
• Contribute to early-stage client success by ensuring the solution is implemented effectively.

Technical Assistance & Client Support

• Help troubleshoot technical issues during early stages of deployment in coordination with Support and Customer Success teams.
• Work alongside internal teams to make sure client questions are addressed quickly and thoroughly.
• Participate in ongoing optimization efforts to improve the client experience.

Configuration & Customization

• Gather and document technical and functional requirements from clients.
• Help translate client workflows into effective product configurations.
• Assist in resolving integration or product issues, escalating as needed.

Training & Enablement

• Deliver introductory training sessions and walkthroughs to help clients get started confidently.
• Contribute to the creation of documentation and internal resources to support common onboarding patterns.

Cross-Functional Collaboration

• Share client feedback and observations with Product, Engineering, and other teams to help inform product improvements.
• Collaborate with Sales, Support, and Customer Success to ensure a coordinated customer experience.

What You’ll Bring

• 2–4+ years of experience in a solution consulting, technical implementation, or support engineering role—preferably within SaaS or a technology‑related company.
• Working knowledge of APIs, data integration, and web-based platforms. Comfortable explaining technical concepts to clients in a clear and approachable way.
• Ability to manage multiple client needs and timelines in a structured and organized manner.
• A collaborative attitude with a willingness to learn and adapt.
• Bachelor’s degree or equivalent experience in a technical or related field.

Nice-to-Have Qualifications

• Familiarity with identity verification, fraud prevention, or data platforms. Exposure to enterprise customer environments and technical stacks. Experience in a startup or high‑growth SaaS environment.

Equal Opportunity Employer

Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you need an accommodation during any stage of the application or hiring process—including interview or onboarding support—please reach out to your Socure recruiting partner directly.

Compensation

Compensation Range: $120K - $150K