Solutions Architects

SmartRent, Inc.; Phoenix (AZ); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401(k) with employer contributions

Paid time off

Parental leave

Employee stock purchase plan

Job summary

SmartRent, Inc. is seeking a Solutions Architect to drive the SmartRent product suite across the rental housing industry.

You will manage custom integrations, oversee project success, and partner with sales, product and engineering to deliver scalable implementations and strategic client outcomes. You will collaborate with account teams on expansion, use data metrics to inform game plans, and apply AI/Large Language Models to improve client deliverables and processes.

Qualifications

• 5+ years of relevant experience in a Solutions Architect, Technical Account Manager, Sales Engineer, or similar role.
• SQL and HTML (or other common programming languages).
• Ability to manage multiple projects from planning and scheduling to gathering and providing feedback.
• Experience interacting with C-level clients or other key stakeholders.
• Professional written and verbal communication skills.
• Proficient in Microsoft Excel (vlookup, pivot tables, etc.) with the ability to communicate key findings from large data sets.
• Ability to manage and prioritize a ticketing queue efficiently (we use Jira + Intercom).
• Experience with a CRM (we use Salesforce).

Responsibilities

• Manage client relationships for custom integrations / implementations in the rental housing industry.
• Become a recognized technical expert with the SmartRent product set and in identifying potential solutions for our clients
• Act as the point person for project management on customer adoption of new products
• Maintain and nurture relationships with existing clients to ensure our products are in constant alignment with their needs
• Analyze and evaluate client requirements to design effective and efficient solutions.
• Review and refine architectural designs to ensure they align with business goals.
• Ensure project goals are met while contributing to the efficiency and improvement of systems, processes and tools for both internal and external users
• Collaborate with product and engineering teams to understand project requirements and objectives.
• Participate in client meetings to communicate technical solutions and gather feedback.
• Partner with Account Managers and Strategic Account Directors on account expansion, strategic planning, and Quarterly Business Reviews (QBRs), connecting client business needs with our software solutions by leveraging backend technical skills and data metrics to formulate actionable game plans for both new and existing customers
• Educate internal and external groups on how to implement optimal strategies, techniques and user experience best practices
• Manage a ticketing queue for internal teams dedicated to serving our clients.
• Use advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective
• Perform risk assessments and proactively address potential issues in the architecture.
• Lead projects with manageable risks and resource requirements or small teams, handles day-to-day staff management issues, including resource management and allocation of work
• Create policies, procedures and best practice documentation
• Conduct thorough risk management
• Leverage AI tools and prompt engineering techniques as a standard part of the workflow — including drafting documentation, accelerating research, summarizing complex technical concepts for diverse audiences, and improving the speed and quality of client-facing deliverables.
• Champion AI literacy across internal and external stakeholders by modeling effective prompting practices, identifying use cases where AI can streamline implementations or integrations, and contributing to the development of team-wide AI standards and guidelines.
• Stay up-to-date with industry trends, emerging technologies, and best practices.

Skills

SQL

HTML

Project management

C-level communication

Excel

Jira

Intercom

Salesforce

Tools

Salesforce

Job description

SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry’s only end-to-end platform designed for the rental housing industry. By uniting purpose-built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional resident experiences. Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the future of property technology and redefining what it means to make rental housing smarter.

Job Description

We are seeking a Solutions Architect who shares our vision of bringing the SmartRent product suite to the rental housing industry. In this role, you will be responsible for the overall project success and customer satisfaction with respect to new product pilots, client feature requests, custom integrations, and general implementation support for new or existing clients. You will be working with highly driven product, engineering, account management and field operation team members who have already delivered countless successful solutions to our customers. A successful candidate will have project planning and opportunity management skills, technical aptitude, as well as the ability to effectively communicate with key stakeholders. In this position, you will report to our Director of Solutions Architects.

Responsibilities

• Manage client relationships for custom integrations / implementations in the rental housing industry.
• Become a recognized technical expert with the SmartRent product set and in identifying potential solutions for our clients
• Act as the point person for project management on customer adoption of new products
• Maintain and nurture relationships with existing clients to ensure our products are in constant alignment with their needs
• Analyze and evaluate client requirements to design effective and efficient solutions.
• Review and refine architectural designs to ensure they align with business goals.
• Ensure project goals are met while contributing to the efficiency and improvement of systems, processes and tools for both internal and external users
• Collaborate with product and engineering teams to understand project requirements and objectives.
• Participate in client meetings to communicate technical solutions and gather feedback.
• Partner with Account Managers and Strategic Account Directors on account expansion, strategic planning, and Quarterly Business Reviews (QBRs), connecting client business needs with our software solutions by leveraging backend technical skills and data metrics to formulate actionable game plans for both new and existing customers
• Educate internal and external groups on how to implement optimal strategies, techniques and user experience best practices
• Manage a ticketing queue for internal teams dedicated to serving our clients.
• Use advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective
• Perform risk assessments and proactively address potential issues in the architecture.
• Lead projects with manageable risks and resource requirements or small teams, handles day-to-day staff management issues, including resource management and allocation of work
• Create policies, procedures and best practice documentation
• Conduct thorough risk management
• Leverage AI tools and prompt engineering techniques as a standard part of the workflow — including drafting documentation, accelerating research, summarizing complex technical concepts for diverse audiences, and improving the speed and quality of client-facing deliverables.
• Champion AI literacy across internal and external stakeholders by modeling effective prompting practices, identifying use cases where AI can streamline implementations or integrations, and contributing to the development of team-wide AI standards and guidelines.
• Stay up-to‑date with industry trends, emerging technologies, and best practices.

Required Qualifications

• 5+ years of relevant experience in a Solutions Architect, Technical Account Manager, Sales Engineer, or similar role.
• SQL and HTML (or other common programming languages).
• Ability to manage multiple projects from planning and scheduling to gathering and providing feedback.
• Experience interacting with C-level clients or other key stakeholders.
• Professional written and verbal communication skills.
• Proficient in Microsoft Excel (vlookup, pivot tables, etc.) with the ability to communicate key findings from large data sets.
• Ability to manage and prioritize a ticketing queue efficiently (we use Jira + Intercom).
• Experience with a CRM (we use Salesforce).

Preferred Qualifications

• Multi-family housing or Proptech industry experience
• Previous experience at a SaaS or start-up company
• Understanding of APIs and Webhooks
• Experience performing User Acceptance Testing
• Proficiency in system and software architecture design
• Familiarity with cloud technologies and services (e.g., Azure, Google Cloud)
• Familiarity with AI tools and large language models (e.g., Claude, ChatGPT, Copilot) and experience applying prompt engineering in a professional or technical context.

#LI-Hybrid

We Put Our Employees First

We offer a comprehensive and competitive benefits package designed to support your well-being and future. For our US employees, this includes medical, dental, vision, and life insurance with low deductibles and 75–100% employer contributions. We also provide flexible and generous PTO (because we know how important work-life balance is), a competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services and an employee stock purchase plan to help you invest in your future.

You’ll fit right in if you:

Do the hard work and go out of your way to deliver excellence

Own outcomes and learn from your mistakes

Are a collaborative and supportive team player—win or lose, you lift others up

Value authenticity, diverse perspectives, and inclusion in the workplace

Have a passion for smart tech and the real estate industry

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in SmartRent’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.