Installation QC Manager

SmartRent; Phoenix (AZ); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision, lifeinsurance

Generous PTO

401(k) with match

Employee stock purchase plan

Job summary

SmartRent in Phoenix is seeking a Field Installation Quality Control Manager to lead audits, root cause analysis, and corrective actions. This role requires frequent travel to installation sites and close collaboration with field and quality teams to uphold installation standards.

You will support audits in person and remotely, help develop schedules, monitor corrective actions, and ensure customer expectations are met.

Qualifications

• Bachelor's degree in Engineering, Quality Management, or related field; 3–5 years in quality control or installation.
• Experience supporting quality control audits and root cause analysis.
• Familiarity with field operations and quality control practices.
• Strong analytical, problem-solving, and communication skills.
• Ability to travel frequently to installations.

Responsibilities

• Support quality control audits on installations in person and remotely.
• Assist in root cause analysis and corrective actions.
• Bridge communication between field and quality teams.
• Monitor effectiveness of corrective actions and report findings.
• Travel to installation sites as needed.

Skills

Quality control

Root cause analysis

Cross-functional collaboration

Analytical thinking

Communication

Education

Bachelor's degree in Engineering or Quality Management

Job description

SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry’s only end-to-end platform designed for the rental housing industry. By uniting purpose-built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional resident experiences. Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the future of property technology and redefining what it means to make rental housing smarter.

Job Description

We are seeking a dedicated and detail-oriented Field Installation Quality Control Manager to join our team. The successful candidate will support quality control audits, assist in root cause analysis and corrective actions for installation non-conformances, and help bridge the gap between the field team and the quality team. This position requires frequent travel to various installation sites to ensure compliance with our high standards of installation quality.

Responsibilities

Support Quality Control Audits:

• Assist in conducting in person and remote quality control audits on installations in accordance with established processes and standards.
• Help in preparing and maintaining audit schedules to ensure timely completion.

Support Root Cause Analysis and Corrective Actions:

• Aid in identifying root causes of installation non-conformances through detailed analysis.
• Assist in developing and implementing effective corrective actions to address identified issues.
• Monitor and report on the effectiveness of corrective actions.

Bridge the Gap Between Field Team and Quality Team:

• Facilitate communication and collaboration between the field installation team and the quality control team.
• Provide support to field teams on quality control issues and best practices.
• Ensure that feedback from the field is communicated to the quality team for process improvements.
• Travel to various installation sites to support audits, provide assistance to field teams, and address quality control issues.
• Ensure that all installations meet company quality standards and customer expectations.

Required Qualifications

• Bachelor's degree in Engineering, Quality Management, or a related field preferred and minimum of 3-5 years of experience in quality control or installation processes or equivalent combination of education and work experience in quality control.
• Experience in supporting quality control audits and root cause analysis.
• Familiarity with field operations and quality control practices.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Detail-oriented with a strong focus on quality and continuous improvement.
• Ability to travel frequently to various installation sites.

We Put Our Employees First

We offer a comprehensive and competitive benefits package designed to support your well-being and future. For our US employees, this includes medical, dental, vision, and life insurance with low deductibles and 75-100% employer contributions. We also provide flexible and generous PTO (because we know how important work-life balance is), a competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services and an employee stock purchase plan to help you invest in your future.

You’ll fit right in if you:

Do the hard work and go out of your way to deliver excellence

Own outcomes and learn from your mistakes

Are a collaborative and supportive team player - win or lose, you lift others up

Value authenticity, diverse perspectives, and inclusion in the workplace

Have a passion for smart tech and the real estate industry

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in SmartRent’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.