Tax SME (Business Transformation and Technology)

HubSync; United States; On-site; USD 100,000 - 130,000; Full time

Job summary

A leading technology company in the United States is seeking a Solutions Architect to bridge between customers, sales, and product development. This role demands technical expertise and customer-facing skills to ensure successful implementations and inform product strategy. Ideal candidates have 5+ years of experience in solutions architecture and strong communication skills. The job also involves leading implementation projects and building strong customer relationships.

Qualifications

• 5+ years of experience in solutions architecture, technical consulting, or implementation roles.
• Strong understanding of enterprise software architecture and integration patterns.
• Proven ability to translate complex technical concepts for non-technical audiences.

Responsibilities

• Partner with sales teams to qualify opportunities and assess technical requirements.
• Lead implementation projects from kickoff through go-live, serving as the primary technical point of contact.
• Build strong, trusted relationships with customers as their technical advocate.

Skills

Solutions architecture

Technical consulting

Project management

Communication skills

Cloud platforms (AWS, Azure, GCP)

Project management

Cloud platforms (AWS, Azure, GCP)

Customer-centric mindset

Education

Bachelor's degree or equivalent experience

Tools

APIs

ETL processes

Database concepts

Job description

Solutions Architect (SME for Pre and Post Sales) - EST or CST Only

HubSync is seeking a technical Solutions Architect / Subject Matter Expert to serve as the bridge between HubSync's customers, sales team, and product development. This role combines deep technical expertise with customer-facing skills to drive successful implementations, ensure customer success, and inform product strategy based on real-world use cases and feedback.

Key Responsibilities

Pre-Sales Activities

• Partner with sales teams to qualify opportunities and assess technical requirements
• Lead technical discovery sessions with prospective customers to understand business needs, existing infrastructure, and integration requirements
• Design and present customized solution architectures that demonstrate HubSync's value proposition
• Conduct product demonstrations tailored to specific customer use cases
• Develop technical proposals, statements of work, and implementation roadmaps
• Address technical questions and concerns during the sales cycle
• Provide competitive analysis and differentiation strategies

Post-Sales Implementation

• Lead implementation projects from kickoff through go-live, serving as the primary technical point of contact
• Develop detailed implementation plans, including timelines, milestones, and resource requirements
• Configure and customize HubSync solutions to meet specific customer requirements
• Oversee data migration, system integrations, and technical setup
• Conduct user training and create customized documentation
• Troubleshoot technical issues and coordinate with engineering teams for resolution
• Ensure successful adoption and ROI realization

Customer Success & Account Management

• Build strong, trusted relationships with customers as their technical advocate
• Conduct regular check-ins to assess system performance and identify optimization opportunities
• Identify expansion opportunities and use cases for additional HubSync capabilities
• Gather customer feedback on product functionality, usability, and feature requests
• Serve as escalation point for complex technical issues
• Drive customer retention through proactive engagement and value demonstration

Product Management Collaboration

• Translate customer requirements and pain points into actionable product feedback
• Participate in product roadmap discussions, advocating for customer needs
• Contribute to user story development and acceptance criteria definition
• Beta test new features and provide implementation feasibility assessments
• Document common implementation patterns and best practices
• Identify product gaps and enhancement opportunities based on field experience
• Collaborate with product team on release planning and feature prioritization

Required Qualifications

Technical Skills

• 5+ years of experience in solutions architecture, technical consulting, or implementation roles
• Strong understanding of enterprise software architecture and integration patterns
• Experience with APIs, webhooks, and common integration platforms
• Proficiency in data modeling, ETL processes, and database concepts
• Familiarity with cloud platforms (AWS, Azure, or GCP)
• Understanding of security, authentication, and data privacy best practices

Business & Communication Skills

• Proven ability to translate complex technical concepts for non-technical audiences
• Experience managing multiple implementation projects simultaneously
• Strong project management skills with attention to detail
• Excellent written and verbal communication skills
• Ability to lead workshops and training sessions
• Customer-centric mindset with relationship-building capabilities

Industry Knowledge

• Understanding of the problem domain HubSync addresses
• Experience with CRM, ERP, or similar enterprise systems
• Knowledge of relevant industry standards and compliance requirements

Preferred Qualifications

• Technical certifications (AWS, Azure, Salesforce, etc.)
• Experience with Agile/Scrum methodologies
• Background in software development or engineering
• Previous experience at a SaaS company

Expected travel: 20-30%.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales, General Business, and Education
• Industries: Wireless Services, Telecommunications, and Communications Equipment Manufacturing

Wernot able to provide specific referrals details here. To learn more about similar opportunities, visit HubSync careers pages.