Solutions Architect - Presales

RWS; Wakefield (MA); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Generous PTO (+ holidays)

401(k) with company match

Flexible work policy

Training & development opportunities

Job summary

RWS TrainAI group in Massachusetts is seeking a Solutions Consultant to help shape AI data services solutions, support sales, and solve complex customer problems. As a Solution Architect, you’ll establish best practices and set up proofs-of-concept to transition projects to global production teams.

You will engage clients, design scalable data acquisition and annotation workflows, respond to RFPs/RFIs, and collaborate across global teams to drive strategic initiatives and long-term customer

Qualifications

• Bachelor's degree or above in a relevant field.
• 4+ years in services-oriented solution and pre/post sales.
• Experience with AI/data services preferred.
• Strong English communication with clients.
• Ability to build long-lasting relationships with partners.
• Analytical thinker with proficiency in BI tools.

Responsibilities

• Act as technical point of contact for clients’ data training needs.
• Design and implement scalable data acquisition and annotation workflows.
• Lead responses to RFPs/RFIs and present solutions.
• Develop strategic plans aligning with client goals.
• Collaborate with global teams to ensure seamless delivery.
• Represent the organization at industry events and advisory roles.

Skills

Communication skills

English fluency

Relationship building

Strategic thinking

Project management

Data analysis

SQL

Power BI

Tableau

Multitasking

Education

Bachelor's degree

Tools

SQL

Power BI

Tableau

Job description

As a Solutions Consultant for RWS TrainAI group, you'll serve as the cornerstone for the development of AI data services solutions within RWS. The role is integral in developing new strategies and solutions. You will support sales and assist in solving complex problems for our customers. As a Solution Architect, you’ll be instrumental in establishing best practices around qualifying, solutioning, and closing new business opportunities, setting up proof-of-concepts as well as transitioning complex projects and/or programs to global production teams to begin scaling business. This role operates on a global scale, offering international collaboration, designed to respect work-life balance with limited off-hours demands.

Key Responsibilities

• Client Engagement: Act as a key technical point of contact for clients, supporting their specific business goals, solutions needs and technical requirements related to improving their training data needs for machine learning.
• Solution Development: Design and implement viable and scalable data acquisition and annotation workflows. Build and present custom solutions, process optimizations and integration strategies for long-term customer success.
• Pre-Sales Engagement: Lead responses to customer RFPs and RFIs, and design innovative solution proposals. Deliver compelling presentations and demonstrations that align with enterprise client business objectives.
• Strategic Planning: Develop and adapt strategic plans to align with client goals, including the identification of opportunities for process improvement, efficiencies and collaborate with other Solutions Consultants to contribute to technology strategy plans.
• Team Collaboration: Work cross-functionally with globally dispersed client services teams, peer solutions consultants, sales, technical and supply chain teams to ensure seamless solution development and delivery.
• Industry Engagement: Represent the organization at key industry and customer events, conferences and speaking engagements, showcasing thought leadership in the data services space.
• Strategic Industry Advisory: Leverage industry knowledge and proactively identify trends and disruptions to deliver actionable recommendations that shape customer engagement and sales strategy.

Skills & Experience

• Bachelor's degree or above
• At least 4+ years of experience in services-oriented solution & technical pre/post sales solutioning.
• Interest in AI and emerging technologies; data service experience is highly preferred.
• Strong communication skills with the ability to interact easily with customer stakeholders. Fluency in English, both spoken and written.
• Ability to establish and to keep long-lasting relationships with business partners, both internal and external.
• Strategic thinking, business oriented, with excellent problem-solving and project management skills.
• Analytical approach with strong data analysis skills - experience in using SQL, Power BI, Tableau, or other BI tools is preferred.
• Thrive in fast-paced, sometimes chaotic environment, skillfully multitasking and delivering results under pressure.

Benefits

• Amazing benefits! (Seriously!)
• Generous paid time off package, starting at 25 days per year (10 sick and 15 vacation), plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave.
• 401(k) Retirement plan with company match.
• Company-wide agile work policy with flexible work arrangements.
• Opportunities for training, professional development, and personal growth.

This position is for a current vacancy, and the employer intends to fill this position by October 2026.

Base Pay

$120,000 - $140,000 / year

Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made.

• Candidates must reside in State advertised to be considered

Life at RWS

If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood , then you’ll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

Recruitment Agencies

RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.