Program Manager - Train AI Data Services

RWS Group; United States; On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Generous paid time off package

401(k) retirement plan with company match

Flexible work arrangements

Job summary

RWS Group is seeking a Program Manager to lead and manage large‑scale client programs while ensuring quality and satisfaction. The ideal candidate will have 5–7 years of experience in senior project management, ideally within the machine learning or data services sectors. This role also emphasizes mentorship, delivery oversight, and compliance with client standards.

Benefits include flexible work arrangements, generous paid time off, and opportunities for professional development.

Qualifications

• 5–7 years of experience in senior project management in fields like machine learning or data services.
• Deep understanding of AI/ML data operations, large-scale services delivery or digital operations.
• Experience managing multinational delivery teams across multiple programs.

Responsibilities

• Lead the end‑to‑end delivery for programs supporting a strategic client.
• Oversee complex workstreams including annotation, labeling, and data operations.
• Ensure delivery KPIs and quality targets are consistently achieved.

Skills

Senior project management

Machine learning

Data services

Communication skills

Stakeholder management

Negotiation skills

Program management tools

Education

BS or BA degree in a business or technology related field

Tools

Jira

Smartsheet

Tableau

Monday.com

Job description

The Program Manager’s primary responsibilities are managing large‑scale client programs, maintaining existing client relationships within the account, and growing new opportunities. They are responsible for delivery services, ensuring quality and timeline requirements are met, managing and mentoring staff implementing the programs, and maintaining client satisfaction.

About RWS Train AI Data Services

Training or fine‑tuning artificial intelligence (AI) requires data. Lots of data. However, not just any data will do – our clients need responsible AI data that’s targeted, accurate and reliable to ensure machine learning (ML) success. But preparing AI training data is a monumental task that can take the majority of AI project time, leaving AI teams with precious little time to focus on developing, deploying and evaluating ML models. RWS Train AI helps our clients address this challenge head‑on.

With a seamless blend of technological understanding and human intelligence, RWS Train AI provides complete, end‑to‑end data collection and content generation, data annotation or labeling, human‑in‑the‑loop data validation and generative AI data services for all types of AI, in any language, at any scale, based on the principles of responsible AI. Today, Train AI supports four of the world’s top five technology companies, enhancing the performance of their generative AI applications by providing services such as prompt engineering, response refinement and red teaming with locale‑specific domain experts across a broad range of topic areas and educational levels.

Job Overview

Key Responsibilities

• Lead the end‑to‑end delivery for programs supporting a strategic client.
• Oversee complex workstreams including annotation, labeling, linguistic validation, data operations, and ML pipeline support.
• Implement governance frameworks, dashboards and delivery controls that meet the strategic client’s standards.
• Apply data‑driven decision‑making to optimize throughput, accuracy and productivity.
• Manage, mentor and motivate staff, provide project team oversight and supervision.
• Oversee development of project plans and timelines, project specifications, and track execution of project tasks using defined metrics according to a measurement plan.
• Ensure delivery KPIs, SLAs, quality targets and performance metrics are consistently achieved.
• Drive root‑cause analysis and systemic improvement initiatives.
• Track project P&L, budget and POs to ensure proper and timely invoicing.
• Manage and maintain existing business and grow new opportunities within the account.

Skills & Experience

• 5–7 years of experience in senior project management in fields like machine learning or data services.
• BS or BA degree in a business or technology related field preferred.
• Experience working with hyperscale technology clients (strongly preferred).
• Deep understanding of AI/ML data operations, large‑scale services delivery or digital operations.
• Exceptional communication, stakeholder management and negotiation skills.
• Proficiency with program management and analytics tools (e.g., Jira, Smartsheet, Tableau, Monday.com).
• Experience managing multinational delivery teams across multiple programs or projects within an account.
• Proven experience in a technology environment and in applicable vertical market.
• Proven people, communication and negotiation skills.
• Ability to understand P&L financials.
• Ability to maintain professionalism and confidentiality with proprietary information.

Benefits

• Amazing benefits! (Seriously!)
• Generous paid time off package, starting at 25 days per year (10 sick and 15 vacation), plus company holidays, birthday day off, paid volunteer time and 100% paid parental leave.
• 401(k) retirement plan with company match.
• Company‑wide agile work policy with flexible work arrangements.
• Opportunities for training, professional development and personal growth.
• Smart, engaged co‑workers and a global culture of diversity, innovation and opportunity.

Base Pay

$120,000 – $140,000 per year.

Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training and/or experience. Total compensation may also include variable incentives, bonuses, benefits and/or other perks, as outlined in any formal offer made.

Life at RWS

If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner, putting clients first and winning together; to pioneer, innovating fearlessly and leading with vision and courage; to progress, aiming high and growing through action; and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI

RWS is a committed equal opportunity employer and promotes equal opportunity. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

Covid Vaccination

All RWS employees hired for positions that require working on site at RWS offices, customer offices, travel on behalf of RWS and/or in‑person meetings will be required to comply with the RWS USA COVID‑19 vaccination and testing policy. RWS complies with federal, state and local laws regarding accommodations related to this policy.

Recruitment Agencies

RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be considered RWS property and terms and conditions associated with the use of such resume will be deemed null and void.