Account Leader

RWS Group; United States; On-site; USD 150,000 - 210,000; Full time

Job summary

RWS Group in the United States is seeking an experienced Account Leader to manage strategic client portfolios, nurture relationships with senior stakeholders, and grow revenue across existing and new streams. You will lead an internal team of program and project managers to deliver value and opportunities for expanded services.

The role requires a proven track record of managing $20M+ portfolios, deep knowledge of IT services, and willingness to travel as needed.

Qualifications

• 10+ years of proven account management/leadership experience within the information technology sector; AI data service and solutions experience a plus.
• Should have been directly responsible for business/portfolio of $20M or more.
• Experience with, and understanding of, business process outsourcing in technology, business strategy, globalization services, data analytics and/or AI services.
• Strong creative, analytical and listening skills to generate new solutions and value for our customers, generating new revenue streams for RWS.
• Ability to communicate with integrity, credibility and build trusting relationships with others.
• MBA is a plus.
• Big 4 experience is a plus.
• Experience accessing and selling to senior leader contacts.
• Must value the customers’ success as much as your own.
• Willingness to travel as needed to meet objectives.

Responsibilities

• Develop and deliver business to meet or exceed portfolio revenue & margin targets.
• Lead a team of professionals working on the account in different capacities (program/project management, technical SMEs, quality, etc.).
• Manage and maintain client experience within the portfolio and be the voice of the client within RWS.
• Expand beyond core RWS services/solutions to offer solutions for clients’ needs and own the build out as needed.
• Identify prospective projects and groups within customer portfolio with existing business.
• Follow up sales leads within an agreed period and follow stated guidelines to qualify to opportunity, qualify out or pass back to field marketing.
• Proactively work a list of target groups as well as identify new opportunities within a geographic or vertical or solution area.
• Engage in client-facing sales activities to secure new business wins and coordinate with Marketing as appropriate.
• Positively promote RWS services and products at all times.
• Work with account-based marketing to inform and steer appropriate campaigns.
• Always maintain a good awareness of global account and marketing activities in operation.
• Endeavor to keep all customer information updated for reporting purposes and provide sales forecasts as defined by RWS.
• Adhere to corporate branding guidelines in all proposals, emails and general communications.
• Manage opportunities in Salesforce.com.

Skills

Account leadership

Client relationship management

Strategic thinking

Communication skills

Senior stakeholder engagement

Travel readiness

Education

MBA

Tools

Salesforce.com

Job description

Reporting to the Vice President of Account Management, this position is focused on managing some of the large accounts we have, building relationships with our client stakeholders (current and new), identifying new ways to add value for our clients, leading an internal team of program/project managers responsible for delivery, and growing the account within current and new revenue streams. This is a strategic role that continues to shape and deliver value to our clients by leaning on the strengths of RWS and being an entrepreneur when needed to create new pathways for RWS.

Key Responsibilities

• Develop and/or deliver business to meet or exceed portfolio revenue & margin targets.
• Lead a team of professionals working on the account in different capacities (program/project management, technical SMEs, quality, etc.).
• Manage and maintain client experience within the portfolio and be the voice of the client within RWS.
• Expand beyond core RWS services/solutions to offer solutions for clients’ needs and own the build out as needed.
• Identify prospective projects and groups within customer portfolio with existing business.
• Follow up sales leads within an agreed period and follow stated guidelines to qualify to opportunity, qualify out or pass back to field marketing.
• Proactively work a list of target groups as well as identify new opportunities within a geographic or vertical or solution area.
• Engage in client‑facing sales activities to secure new business wins and coordinate with Marketing as appropriate.
• Positively promote RWS services and products at all times.
• Work with account‑based marketing to inform and steer appropriate campaigns.
• Always maintain a good awareness of global account and marketing activities in operation.
• Endeavor to keep all customer information updated for reporting purposes and provide sales forecasts as defined by RWS.
• Adhere to corporate branding guidelines in all proposals, emails and general communications.
• Manage opportunities in Salesforce.com.

Skills & Experience

• 10+ years of proven account management/leadership experience, within the information technology sector. AI data service and solutions experience is a plus.
• Should have been directly responsible for business/portfolio of $20M or more.
• Experience with, and understanding of, business process outsourcing in technology, business strategy, globalization services, data analytics and/or AI services.
• Strong creative, analytical and listening skills to generate new solutions and value for our customers, generating new revenue streams for RWS.
• Ability to communicate with integrity, credibility and build trusting relationships with others.
• MBA is a plus.
• Big 4 experience is a plus.
• Experience accessing and selling to senior leader contacts.
• Must value the customers’ success as much as your own.
• Willingness to travel as needed to meet objectives.

Base Pay

$150,000 - $210,000 / year

Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made.

• Candidates must reside in the state advertised to be considered.

Life at RWS

If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner, putting clients first and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions, and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI

RWS promotes equal opportunity and is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we’ll Deliver together as RWS.

Covid Vaccination

All RWS employees hired for positions that require working on‑site at RWS offices, customer offices, travel on behalf of RWS, and/or in‑person meetings will be required to comply with the RWS USA COVID‑19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy.

Recruitment Agencies

RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.