Role overview
This Solutions Architect role partners with enterprise clients to design and deploy a cloud backup posture management platform, serving as the primary technical advisor during evaluation and onboarding. The position blends hands-on cloud engineering with client-facing consulting, requiring someone who can lead technical discussions, run proofs of concept, and translate field feedback into product improvements. It is a remote, US-based role with up to 30% travel.
Responsibilities
- Act as the lead technical advisor for enterprise prospects, demonstrating how the platform addresses their use cases through proofs of concept, integration guidance, and deployment best practices.
- Partner with account executives to understand client requirements and configure the solution to showcase fit.
- Lead onboarding for new clients by mapping business needs to platform capabilities and designing implementations that solve their problems.
- Advise on tracking implementation strategies and guide clients through rollout.
- Create reusable technical content such as sample code, blog posts, presentations, white papers, and workshops.
- Gather client feedback, identify trends, and share insights with product and engineering teams to influence the roadmap.
Requirements
- Significant experience working with enterprise customers on cloud infrastructure products.
- Hands-on experience with at least one public cloud provider (AWS, Azure, or GCP) from a DevOps perspective.
- Strong troubleshooting skills with the ability to design and implement custom solutions for complex problems.
- Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- Comfort working in a fast-paced startup environment and collaborating across cross-functional teams.
- Willingness to travel up to 30% within the US.
Nice to have
- Experience producing technical content or running workshops for external audiences.
- Background that bridges pre-sales, solutions engineering, and product feedback loops.
Benefits and work setup
- Remote-first environment with periodic travel for workshops, implementation support, and relationship building.
- Competitive salary and benefits package.
- Opportunity for professional growth within a fast-paced startup culture.