Solutions Architect

Gainsight; New York (NY); Remote; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Solutions Architect - Technical Account Manager to bridge business goals with technical capabilities. In this dynamic role, you'll work closely with clients post-onboarding, ensuring their Gainsight instance is optimized for success. Your responsibilities will involve designing tailored solutions, leading configuration efforts, and empowering client teams through enablement sessions. Join a passionate team that values innovation and collaboration, and help clients achieve their goals while growing your career in a supportive environment.

Qualifications

• 3 to 8 years in Professional Services or Technical Consulting.
• Experience with CRM platforms and data integration tools.
• Strong communication and presentation skills.

Responsibilities

• Serve as a technical strategist for Gainsight clients.
• Design and configure Gainsight solutions based on client goals.
• Build strong relationships with clients and stakeholders.

Skills

CRM Platforms

Data Integration Tools

Customer Success Principles

Agile Methodologies

Communication Skills

Presentation Skills

Scripting (Python or Node.js)

Education

BA/BS Degree

Tools

Salesforce.com

Job description

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Job Description

Job Title: Solution Architect – Technical Account Manager (TAM)

Location:

Remote

Department:

Professional Services

Job Summary

As a Solution Architect - Technical Account Manager (TAM) at Gainsight, you’ll serve as a trusted advisor to our clients, ensuring their Gainsight instance is optimized for adoption, scalability, and long-term success. This is a post-onboarding role, meaning you'll work with customers after their initial implementation to drive ongoing technical strategy, adoption, and optimization. You'll bridge the gap between business goals and technical capabilities by designing tailored solutions, leading configuration efforts, and enabling client teams on best practices.

Key Responsibilities

1. Serve as a technical strategist to drive adoption and expansion for existing Gainsight clients.
2. Partner with Customer Success Managers to align technical initiatives with client outcomes.
3. Lead discovery and requirement-gathering sessions to understand and document business needs.
4. Design and configure Gainsight solutions based on best practices and client-specific goals.
5. Act as a seamless extension of your customers’ operations team.
6. Deliver enablement sessions to empower Gainsight Admins and key stakeholders.
7. Build strong, trust-based relationships with clients, including technical and executive stakeholders.
8. Proactively identify risks or blockers and collaborate cross-functionally to resolve them.
9. Contribute to internal best practices, templates, and delivery frameworks.
10. Track project hours and maintain target utilization.

Qualifications

1. 3 to 8 years of experience in Professional Services, Technical Consulting, or Enterprise SaaS implementation.
2. Hands-on experience with CRM platforms (Salesforce.com preferred), databases, and data integration tools.
3. Strong understanding of Customer Success principles and ability to translate business needs into scalable technical solutions.
4. Experience managing multiple customer projects simultaneously (5–10 engagements).
5. Familiarity with agile and waterfall delivery methodologies.
6. Executive presence and confidence in communicating with both technical and business leaders.
7. Excellent communication, facilitation, and presentation skills.
8. Ability to thrive in a fast-paced, dynamic environment.
9. Prior experience with Gainsight CS and/or Customer Success Operations (CS Ops) is highly preferred.
10. Experience in a post-onboarding or ongoing account management role is strongly preferred.
11. BA/BS degree or equivalent experience required.
12. Scripting experience in Python or Node.js to support custom solutions and automation is a plus.
13. Salesforce certification or experience is a plus.

Why Gainsight?

At Gainsight, we’re proving you can win in business while being Human-First. You'll join a passionate, collaborative team that celebrates wins, embraces innovation, and supports your growth every step of the way.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Engineering and Information Technology
• Industries: Software Development

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