Solutions Advisor, Architectural Services

Glass Tint USA; Springfield (MO); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Medical

Vision

Life insurance

Flexible paid time off

401(k) with company matching

Job summary

A leading window tinting company is looking for a Solutions Advisor to provide on-site consultations and recommendations for window film solutions. This role emphasizes customer service and relationship building while travelling to residential and commercial locations. Candidates must have sales abilities, strong communication skills, and a willingness to learn. Competitive compensation includes a base pay plus performance-based commission.

Qualifications

• 2+ years of experience in outside sales or customer-facing role preferred.
• Experience in window film or construction is a plus.
• Willingness to undergo training and certification.

Responsibilities

• Conduct on-site consultations at residential and commercial locations.
• Assess customer needs and recommend appropriate window film solutions.
• Maintain a thorough understanding of product benefits and features.

Skills

Sales and customer service abilities

Communication skills

Organizational skills

Basic measurement and math skills

Tools

CRM software

Job description

Solutions Advisor, Architectural Services

Glass Tint USA has been a trusted leader in window tinting and paint protection since 1991, providing premium automotive and architectural services. With two locations in Springfield, MO, we are dedicated to enhancing aesthetics, comfort, and protection for vehicles, homes, and businesses alike.

Our success is built on the strength of our team. We foster a positive, rewarding work environment where teamwork, mutual respect, and professional growth are valued. At Glass Tint USA, we maintain high standards of excellence—both in our services and in the way we support and develop our employees.

Job Purpose

We are seeking skilled and motivated individuals to join our team as and Architectural Solutions. This role focuses on consulting with residential and commercial clients, evaluating their needs, and recommending window film, security film, decorative films, and related solutions. Unlike traditional in-store sales roles, this position is primarily mobile, conducting on-site consultations at customer homes and businesses.

The ideal candidate will have strong attention to detail, excellent customer service skills, and the ability to build relationships with clients. Through product knowledge and a consultative approach, the Solutions Advisor plays a key role in driving sales, increasing customer satisfaction, and supporting business growth.

Key Responsibilities

• Travel to residential and commercial locations to conduct on-site consultations and product demonstrations.
• Assess customer needs, explain product options, and recommend window films, security films, and architectural coatings tailored to their requirements.
• Measure windows and prepare detailed estimates for projects, ensuring accuracy in pricing and material selection.
• Follow up on leads, provide quotes, and close sales through a professional and consultative approach.
• Maintain a thorough understanding of product benefits, energy savings, security enhancements, and aesthetic improvements provided by architectural films.
• Build and maintain strong customer relationships through clear communication and follow-up.
• Collaborate with the installation team to ensure seamless scheduling and a high level of customer satisfaction.
• Maintain a clean, professional vehicle and organized sales materials to ensure preparedness for consultations.
• Stay updated on industry advancements, regulations, and product innovations through ongoing training and professional development.

Requirements

Experience:

• 2+ years of experience in outside sales, in-home consultations, or a related customer-facing role preferred but not required. Training is available for the right candidate.
• Experience in window film, construction, home improvement, energy efficiency solutions, or commercial property services is a plus.

Skills:

• Strong sales and customer service abilities with a consultative approach.
• Excellent communication, persuasion, and active listening skills to engage clients and guide them toward the best solutions.
• Ability to work independently in a mobile sales role, managing appointments, leads, and follow-ups effectively.
• Strong organizational skills to handle multiple consultations, quotes, and scheduling.
• Basic measurement and math skills for preparing accurate job estimates.
• Proficiency with CRM software and digital tools for managing customer interactions and generating quotes.

Physical Requirements:

• Ability to stand, walk, and move around customer locations for extended periods.
• Comfortable climbing ladders and measuring large glass surfaces as needed during consultations.
• Ability to lift and handle materials such as product samples, demonstration kits, and sales materials.

Other:

• Valid driver’s license with a clean driving record (company vehicle provided or mileage reimbursement available for personal vehicle use).
• Willingness to undergo training and certification as needed.
• Comfortable working both independently and collaboratively to support the company’s growth and customer satisfaction.

Performance Expectations

• Maintain a high conversion rate from consultations to closed sales.
• Consistently meet or exceed individual and team sales goals while maintaining high customer satisfaction ratings.
• Demonstrate strong product knowledge and the ability to effectively educate customers on the benefits and applications of architectural window films.
• Manage leads and customer inquiries promptly and professionally, ensuring no missed opportunities.
• Uphold company standards for professionalism, customer service, and communication in every client interaction.
• Maintain a high level of organization and efficiency in scheduling, quoting, and follow-up processes.
• Stay engaged in ongoing training and professional development to continuously improve knowledge, sales techniques, and efficiency.
• Contribute to a positive, team-oriented environment by collaborating with colleagues, supporting workflow efficiency, and helping to maintain overall service excellence.

Benefits and Compensation

• Base pay of $15.00/hour, plus performance-based commission on closed sales.
• Commission structure allows top performers to earn up to 75% of their base wage in additional commissions.
• Medical
• Vision
• Life insurance and more
• Flexible paid time off that increases with tenure.
• Paid holidays.
• 401(k) plan with generous company matching to support long-term financial growth.
• Ongoing training, skill development, and career advancement opportunities.
• A supportive, team-oriented work environment with opportunities for growth into leadership or specialized roles.

Challenges and Opportunities

• Requires strong time management and self-discipline, as most work is conducted independently in the field.
• Must be comfortable with a mobile sales role, traveling to various customer locations.
• Working with a wide range of customers in different settings requires adaptability in communication and sales techniques.
• Seasonal fluctuations may impact lead flow, requiring flexibility in scheduling and time management.
• Gain hands-on experience in a high-demand, specialized industry with strong career growth potential.
• Work in a dynamic, customer-facing role where every day brings new opportunities to help clients find the right solutions.
• Access ongoing training and skill development, including advanced sales techniques and industry certifications.
• Opportunities for career advancement into leadership, training, or specialized technical roles.
• Be part of a well-established company with a strong reputation for quality and customer satisfaction.