Solution Specialist

Singapore Post Limited; Red Bank (NJ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical package

401k plan with company match

Parental leave

Volunteer leave

Holiday exchange

Career progression & training

Wellness apps

Networking opportunities

Recognition awards

Job summary

Simpro Group seeks a Specialist to drive product adoption and expansion within our existing customer base. You will combine technical product expertise with proactive outbound engagement to accelerate cross-sell revenue and support Account Managers in expansion deals.

Responsibilities include delivering product demonstrations, mapping offerings to client needs, and maintaining deep product knowledge across the Simpro portfolio.

Qualifications

• Experience in technical sales-support or sales engineering in SaaS.
• Background in Field Service Management or related software markets.
• Strong SaaS, cloud and enterprise software understanding.
• Ability to conduct high-volume outbound activity with a structured dial cadence.

Responsibilities

• Drive adoption and expansion of Simpro Group products across the customer base with technical demos and outbound engagement.
• Act as product expert to map offerings to client needs and scale solutions.
• Collaborate with leadership and cross-functional teams to support expansions and deals.
• Generate cross-sell opportunities and maintain expansion revenue or pipeline quotas.
• Present product benefits and translate technical features into business value.
• Support Account Managers with demonstrations and technical conversations for expansion opportunities.
• Articulate product integrations with customers’ platforms to deliver value.
• Address technical questions during evaluation of new Simpro Group products or features.
• Maintain deep product knowledge across Simpro Group portfolio and acquisitions.
• Gather customer feedback to inform product improvements and roadmap priorities.
• Stay informed about industry trends and competitive offerings for positioning.
• Note: duties may be adjusted at Simpro Group’s discretion.

Skills

SaaS sales

Field Service Management

Payments software

Outbound dialing

Product knowledge

Customer relationship

Cross-functional collaboration

Cloud computing

Job description

Job Context

The Specialist drives product adoption and expansion within the existing Simpro Group customer base by combining technical product expertise, customer engagement, and cross-functional collaboration. The role generates cross-sell opportunities, supports Account Managers in expansion deals, and helps customers realise additional value across the Simpro Group product portfolio.

What You’ll Do

• Help drive the successful adoption and expansion of Simpro Group products within our customer base, working across teams to provide technical knowledge, product demonstrations, and direct outbound engagement to accelerate cross-sell revenue.

• Serve as a product expert, bridging the gap between Simpro Group product offerings and the specific needs of our clients to adopt and scale additional solutions.

• Work directly with leadership and cross-functional teams to drive customer adoption through direct outbound activity into non-managed accounts and deal support for Account Managers pursuing expansion opportunities.

• Conduct consistent outbound engagement into non-managed customer accounts to generate cross-sell pipeline opportunities and drive adoption of additional Simpro Group products.

• Carry and achieve a defined expansion revenue or pipeline quota through cross-sell and product adoption within the existing customer base.

• Demonstrate and present Simpro Group products to customers, translating technical features into business benefits aligned with customer needs.

• Support Account Managers by handling product demonstrations and technical conversations once an expansion opportunity has been created.

• Understand and articulate how Simpro Group products integrate with each other and with the customer’s existing platform to deliver additional value.

• Address technical questions and concerns raised by customers as they evaluate adding new Simpro Group products or features.

• Gain and maintain deep product knowledge across Simpro Group’s portfolio, including new products and acquisitions as they are released.

• Gather feedback from customers and share insights with the product development team to influence product enhancements and roadmap priorities.

• Stay current with industry trends and competitive offerings to effectively position Simpro Group products in customer conversations.

• This job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group.

What You’ll Bring

• Proven experience in a technical sales-support or sales engineering role within the SaaS industry.

• Experience in Field Service Management, Payments, or adjacent vertical software markets required.

• Strong understanding of SaaS products, cloud computing, and enterprise software solutions.

• Demonstrated ability to conduct high-volume outbound activity and manage a structured daily dial cadence.

• Excellent communication skills with the ability to understand and articulate complex technical concepts to non-technical
  audiences – internally and externally.

• Demonstrated ability to engage and maintain strong customer relationships, leveraged to drive action and solve customer
  problems.

• Agile mindset, capable of delivering value incrementally and fostering a culture of continuous improvement.

• Proven ability to work cross-functionally and drive alignment across diverse stakeholders

What We Can Offer You

• Responsible Time Off

• Comprehensive medical, dental, vision package with 100% employer paid options

• Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D; and Disability Insurance available to purchase.

• Wellness Challenge App, Diabetes Prevention App, and Health Hub App

• 401k/Retirement Plan with 6% employer match

• Generous Parental Leave Program

• Paid Volunteer Leave Days

• Public Holiday Exchange Scheme

• Talent Referral Program – get rewarded for referring a friend to join our team!

• Diverse training & internal networking opportunities across all of our product lines

• Opportunities for career progression and development

• Service recognition awards

• Click here to find out more about working at Simpro Group!

Our Core Values

We Are One Team

We Are Customer Centric

We Are Growth Minded

We Are Accountable

We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.