Solution Engineer - West Coast

groundcover; San Francisco (CA); Hybrid; USD 100,000 - 140,000; Full time

Job summary

A tech company is seeking a Solutions Engineer to join their Sales team in San Francisco. This hybrid role focuses on working closely with account executives to navigate complex technical sales processes and deliver engaging presentations that highlight the product's unique offerings. The ideal candidate will have at least 3 years of experience in customer-facing technical roles and familiarity with observability tools. A Bachelor's degree in a related field is preferred, and the position may involve frequent travel.

Qualifications

• 3+ years in customer-facing technical roles.
• 2+ years of experience with observability tools.
• Knowledge of cloud technologies and platforms.

Responsibilities

• Plan and execute deals in technical sales cycles.
• Deliver presentations demonstrating unique product value.
• Communicate customer needs to product teams.
• Engage in internal and external communication channels.

Skills

Customer-facing skills

Technical sales knowledge

Understanding of observability tools

Consultative approach

Analytical skills

Engagement & charisma

Education

Bachelor's degree in a related discipline

Tools

Docker

AWS

GCP

Azure

Grafana

Prometheus

Job description

Groundcover is a fast-growing B2D company reinventing how developers monitor cloud-native applications and understand their impact at scale. We help engineering teams troubleshoot faster and smarter by delivering deep, actionable insights—without sacrificing user experience. We believe that even the most complex systems should feel intuitive, powerful, and delightful to use.

We’re building a developer-first product that redefines how observability tools look and feel, and we’re expanding our Sales team with a Solutions Engineer who truly lives and breathes B2D. If deep technical conversations excite you and you thrive in developer communities, this could be your next big move.

Location: San Francisco (Hybrid — 3 days/week in office)

What You’ll Do

• Work with our account executives to plan, prepare and execute deals in complex and technical sales cycles.
• Deliver clear presentations and demos that communicate the product uniqueness and the problems it solves.
• Manage the technical aspects of the entire sales cycle, including Proof of Concepts/Value.
• Understand and communicate customer needs to the product teams for future product enhancements.
• Build solutions to fill gaps and enhance the core product.
• Know the Observability and log management markets well and be able to help customers choose the right solutions for them.
• Be active on internal and external Slack channels.
• Present at conferences, meetups, podcasts, livestreams etc.
• Go the extra mile to help groundcover disrupt the observability market, by offering thoughts, insights, and suggestions on how we can improve our go‑to‑market efforts, and improve the offering.

Requirements

• Must be located and available to work during EST hours.
• At least 3 years experience in customer-facing technical roles.
• 2+ years of observability experience, with a deep understanding of commercial vendors such as Datadog, Dynatrace, NewRelic, Splunk, Sumologic, Coralogix, and open source tooling such as Elastic, Loki, Grafana, Prometheus, etc.
• A ‘can do’ and ‘must win’ attitude, and a willingness to roll up your sleeves to help build whatever is needed to improve our chances of winning business.
• Knowledge of technologies like Docker, Containers, Kubernetes, AWS, GCP, Azure, OpenShift, as well as integrating data sources such as Cloudwatch, OTel, and log and metric data, such as Prometheus, FluentD/Fluentbit.
• Customer facing experience - beholding an engaging personality, charisma, and the ability to command a room or Zoom.
• Consultative and analytical, with an ability to identify and solve complete processes and infrastructure.
• Expect (and hopefully enjoy) frequent travel.
• Bachelor's degree, or equivalent, in related discipline. Science or Engineering degree preferred.