Solution Engineer / Customer Success (m/f/d)

certivity; United States; Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Remote work up to 60%

30 vacation days

Workation in EU and selected countries

Fitness access

Online learning resources

Job summary

certivity is seeking a role focused on guiding customers through implementing and adopting a regulatory intelligence platform for engineering organizations. You will learn each customer’s compliance and engineering workflows, configure the platform to support them, and act as a technical partner from initial evaluation through long-term use.

You will identify additional teams and use cases where the platform can deliver value while collaborating with product and engineering teams to ensure

Qualifications

• Degree in engineering, law, or related field.
• 2–5 years at the intersection of regulation and engineering.
• Fluent German and English (C1) with willingness to travel ~20%.
• Confident communicating with engineers, compliance specialists, and management.
• Strong ownership and ability to drive projects independently.
• Customer-focused approach that treats account growth as delivering value.

Responsibilities

• Lead customer rollouts from demonstrations and trials through productive use.
• Plan implementation projects with customers, define milestones, and coordinate delivery with product and engineering teams.
• Translate regulatory, compliance, and engineering processes into effective platform configurations and workflows.
• Advise customer accounts on adoption and help them realize measurable value over time.
• Identify account expansion opportunities and work with sales colleagues to develop them.
• Troubleshoot customer issues with product and engineering teams, and relay clear feedback to inform the software and AI roadmap.

Skills

German (C1)

English (C1)

Education

University degree in engineering, law, or a related field

Job description

Role overview

Guide customers through implementing and adopting a regulatory intelligence platform for engineering organizations. You'll learn each customer's compliance and engineering workflows, configure the platform to support them, and act as a technical partner from initial evaluation through long-term use. The role also involves identifying additional teams and use cases where the platform can deliver value.

Responsibilities

• Lead customer rollouts from demonstrations and trials through productive use.
• Plan implementation projects with customers, define milestones, and coordinate delivery with product and engineering teams.
• Translate regulatory, compliance, and engineering processes into effective platform configurations and workflows.
• Advise customer accounts on adoption and help them realize measurable value over time.
• Identify account expansion opportunities and work with sales colleagues to develop them.
• Troubleshoot customer issues with product and engineering teams, and relay clear feedback to inform the software and AI roadmap.

Requirements

• University degree in engineering, law, or a related field.
• Two to five years of experience at the intersection of regulation and engineering, such as product compliance, regulatory affairs, requirements engineering, or technical consulting.
• Confidence communicating with engineers, compliance specialists, and management.
• Strong ownership and ability to drive projects independently.
• Customer-focused approach that treats account growth as part of delivering value.
• Fluent German and English (C1), and willingness to travel internationally; travel is expected to be about 20%.

Benefits and work setup

Based in Munich, with the option to work from home up to 60% of the time and flexible hours. Benefits include 30 vacation days, up to 30 days of workation within the EU and selected countries, fitness access, and online learning resources.