Solution Engineer

TELUS Digital; United States; Remote; USD 140,000 - 210,000; Full time

Job summary

TELUS Digital is seeking experienced Solution Engineers (Senior and Principal) to drive pre-sales for our Salesforce practice. This remote role partners with Sales and Delivery to uncover needs, design cloud-based solutions, develop estimates, and craft compelling proposals and contracts for multi-cloud deals.

You will mentor teammates, contribute to CoE improvements, stay current with Salesforce features, and communicate complex concepts clearly to both technical and executive stakeholders.

Qualifications

• Experience in pre-sales roles with Salesforce knowledge.
• Strong communication and presentation skills to executives.
• Proven ability to craft tailored solutions and estimates.
• Leadership experience mentoring engineers.

Responsibilities

• Lead pre-sales activities for multi-cloud deals, including data migration and integrations.
• Partner with Sales to run discovery, demos, and POCs.
• Own solution design, proposals, and responses to RFIs/RFPs.
• Develop ROMs with clear assumptions and deliverables.
• Present solutions to technical and executive stakeholders.
• Collaborate with Salesforce partners and internal CoEs.

Skills

Technical aptitude

Verbal and written communication

Leadership and mentoring

Team collaboration

Education

Salesforce certifications (Admin, Consulting, Architect)

Tools

Salesforce Platform

CRM Integration

Job description

Role : Solution Engineer (Pre-Sales Engineer) - Senior, and Principal Levels

Location: Remote

About Us

Our TELUS Digital Salesforce Practice is passionate about empowering enterprises with the transformative power of cloud computing. As a leading Salesforce consulting partner, we work with organizations across industries to deliver innovative, business-relevant solutions that drive growth, efficiency, and customer success. We are looking for dynamic Solution Engineers (Pre-Sales Engineers) across all levels- Senior, and Principal-to join our Sales team. If you thrive on solving complex problems, crafting tailored solutions, and delivering exceptional value to clients, we want to hear from you!

Summary

Solution Engineers are trusted advisors and subject matter experts who play a critical role in the pre-sales process. They work closely with Sales and Delivery teams to uncover customer needs, design solutions, develop estimates, and craft compelling proposals and strong contracts. The role combines technical expertise, business acumen, and strong communication skills to demonstrate our solutions to meet client objectives.

Responsibilities

Solution Engineering (All Levels)

• Pre-Sales Leadership: Provide technical expertise and support for multi-cloud deals, including data migration, integrations, and complex use cases.
• Discovery & Demo: Partner with Sales to uncover customer needs, lead discovery sessions, capture requirements, and deliver tailored demonstrations or Proofs of Concept (POCs).
• Solution Design: Own the solution design process, leveraging expertise from subject matter experts and competency/cloud product leads. Craft effective proposals and respond to RFIs/RFPs with business-relevant solutions.
• Estimation: Develop detailed estimates and Rough Order of Magnitude (ROM) documents with clear assumptions. Ensure alignment between solution design and delivery handoff.
• Closing: Tailor proposals and refine sales messaging to address key deal-closing criteria. Present solutions in collaboration with Sales Directors.
• Client Advocacy: Keep customer needs and goals central to all solutioning efforts, acting as a trusted advisor.
• Communication: Present complex technical solutions clearly and effectively to both technical and non-technical stakeholders, from System Administrators to C-suite executives.
• Collaborate with Salesforce Partner and Solution Engineers for POC's and RFP responses for solution approach and partner packs.

Center of Excellence (CoE) Contribution (All Levels)

• Develop and refine pre-sales processes and standards in alignment with the Pre-Sales CoE.
• Collaborate with Project Management (PM), Business Analysis (BA), and Solution Architecture CoEs to incorporate best practices into pre-sales activities.
• Identify and implement process improvements to enhance efficiency and consistency.

Leadership Responsibilities

Principal Level

• Lead and mentor pre-sales engineers within the practice, focusing on career development and coaching.
• Drive continuous improvement initiatives across the Salesforce practice portfolio.
• Actively collaborate with Sales and Delivery leadership to optimize pre-sales strategies.

Senior Level

• Support and mentor junior team members to foster growth and expertise.
• Take ownership of key initiatives that improve pre-sales processes and team effectiveness.

Continuous Learning (All Levels)

Stay current with new Salesforce platform features, and Salesforce-adjacent technologies (Sales, Service, Marketing Automation, Data, AI), and best practices. Engage in training and certifications to deepen expertise and support innovation goals.

Qualifications by Level

Principal Level

Experience: 2-4 years in pre-sales roles, with demonstrated leadership in managing pre-sales teams.

2-4 years of prior delivery experience on the Salesforce platform.

Expertise: Broad exposure to Salesforce implementations, complex solutioning, and estimation.

Certifications: At least five Salesforce certifications, including Admin, Consulting, and Architect-level credentials.

Senior Level

Experience: 1-2 years in pre-sales roles, with experience mentoring team members.

2-4 years of prior delivery experience on the Salesforce platform.

Expertise: Strong knowledge of Salesforce implementations, with accountability for solution design and estimation.

Certifications: At least five Salesforce certifications, including Admin, Consulting, and Architect-level credentials.

Key Competencies for All Levels

• Strong technical aptitude and ability to learn new technologies quickly.
• Excellent verbal and written communication skills.
• Team-oriented mindset with a willingness to collaborate across onshore, nearshore, and offshore teams.
• Customer-first attitude with a passion for solving problems and delivering value.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment