Solution Engineer (Pre-Sales) - All Levels

salesforce.com, inc.; Chicago (IL); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

A leading CRM company is seeking a Solution Engineer in Chicago, IL. The role involves partnering with clients to design and implement technology solutions using Salesforce products. Candidates should have a B.S. in a related field and 4+ years of experience. Strong problem-solving, communication, and team collaboration skills are essential. The position may offer office, hybrid, or remote options.

Qualifikationen

• Minimum of 4 years of professional experience required.
• Ability to work as part of a team to solve technical problems in varied environments.

Aufgaben

• Partner with clients to design technology solutions across Salesforce products.
• Define ambiguous business problems and recommend next steps.
• Communicate solution options and help clients with new decision frameworks.
• Demo connected experiences and develop long-term IT roadmaps.
• Assist in discovery and strategic solution recommendations.
• Build customized solutions focused on Salesforce products.

Kenntnisse

Relational database knowledge

Web technology understanding

Problem-solving skills

Oral communication skills

Written communication skills

Presentation skills

Team collaboration

Interpersonal communication skills

Ausbildung

B.S. in Computer Science, Software Engineering, MIS or equivalent

Jobbeschreibung

Salesforce is the #1 AI CRM where people and agents drive customer success together. We are looking for Trailblazers passionate about bettering business and the world through AI, keeping Salesforce’s core values at the heart of everything we do.

Overview

The Solution Engineer role is a key part of Salesforce’s sales organization. If you are interested in solution engineering, this is the right place. Multiple hiring teams across clouds and verticals will review your resume. Some positions may be office‑based, office‑flexible or remote depending on the team.

Responsibilities

• A Solution Engineer partners with clients and internal teams to design multi‑product technology solutions across Salesforce product lines.
• Business Problem Solving: Define ambiguous business problems, recommend practical next steps, and drive innovative ideas.
• Innovation Management: Communicate solution options, drive consensus, and help clients develop new decision frameworks.
• Connect Experiences: Demo connected experiences, build future‑state customer journey strategies, and develop long‑term IT roadmaps.
• Solutioning: Assist the customer, Account Executive, and Professional Services team with discovery, analysis, and recommendation of strategic solutions using Salesforce technologies.
• Discover customer business needs and position the best Salesforce solution to achieve those objectives.
• Build and present customized solutions focused on Salesforce products to multiple customer personas.
• Convey deep understanding of customer architecture as it pertains to Salesforce solutions.
• Orchestrate cross‑functional solution guides and align them to opportunity strategy.
• Deliver the story of the customer experience aided by Salesforce technologies.
• Participate in product, sales, and procedural training and certifications to maintain knowledge vital to the position.
• Ability to travel based on territory alignment and region.

Required Qualifications

• B.S. Computer Science, Software Engineering, MIS or equivalent relevant experience.
• Knowledge of relational database and web technology.
• Solid oral, written, presentation, collaboration, and interpersonal communication skills.
• Ability to work as part of a team to solve technical problems in varied environments.
• Minimum of 4 years of professional experience.

Preferred Qualifications

• Salesforce Certifications.
• Previous experience as a solution/sales engineer for a CRM company or similar technology.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via the Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Hiring decisions are based on merit, competence, and qualifications without regard to protected class status. For more details, see the Salesforce Benefits site: salesforcebenefits.com.