Solution Delivery Director

TurningPoint Healthcare Solutions; Florida; On-site; USD 150,000 - 230,000; Full time

Job summary

TurningPoint Healthcare Solutions is seeking a Solution Delivery Director to guide end-to-end implementations for health plan clients. The role bridges complex business strategies, client requirements, and technical execution while owning program roadmaps and governance.

You will navigate ambiguity, manage stakeholder relationships, resolve escalations, and architect scalable implementation frameworks across the department, mentoring junior staff along the way.

Qualifications

• Experience guiding end-to-end health plan implementations.
• Ability to translate high-level business initiatives into technical requirements (epics and user stories).
• Strong governance, risk management, and enterprise delivery discipline.

Responsibilities

• Serve as primary executive-facing point of contact for health plan clients.
• Define strategic milestones, readiness criteria, and project plans across multiple streams.
• Translate business initiatives into detailed technical requirements for downstream development.
• Mentor solution delivery team members and drive scalable implementation frameworks.
• Lead Agile ceremonies and ensure UAT strategies and success metrics.

Skills

Strategic leadership

Executive stakeholder management

Agile execution

Mentor junior team

Cross-functional collaboration

Tools

Agile methodologies

Job description

Description

TurningPoint Healthcare Solutions is disrupting the traditional approach to specialty care management through innovative technology and world-class clinical expertise.

Description

TurningPoint Healthcare Solutions is disrupting the traditional approach to specialty care management through innovative technology and world-class clinical expertise.

Founded in 2014, TurningPoint has built a team of 400 leading healthcare experts, clinicians, and technologists helping customers in 33 states manage the health and wellness of 26M patient lives and $4B in medical expenditures each year.

TurningPoint empowers health plans and providers to improve the quality, safety, and affordability of healthcare.

TurningPoint specializes in treating the most complex areas of care management including musculoskeletal, pain management, cardiology, wound care, oncology, ear/nose/throat, sleep, and implantable devices. Leveraging data analytics, AI, and machine learning as well as the latest advancements in telemedicine solutions, TurningPoint brings patients, providers, and health plans together to manage risk, lower costs, and drive better outcomes.

Role Overview

The Solution Delivery Director is responsible for guiding health plan clients through the end-to-end implementation of TurningPoint programs and services, serving as a mid-level bridge between complex business strategies, multi-tiered health plan client requirements, and technical execution. Acting as the primary implementation partner and trusted advisor for assigned health plan clients, this role has full ownership of a health plan client’s end-to-end program implementation, ensuring timelines, scopes, and health plan client program and product roadmaps stay tightly aligned.

In this high impact role, you will navigate ambiguity, orchestrate stakeholder relationships, resolve escalated conflicts, and drive organizational readiness. Furthermore, you will drive strategic backlog translation, mentor junior solution delivery team members, and proactively architect scalable implementation frameworks across the department.

Key Responsibilities

• Strategic Client Leadership & Implementation Ownership
• Serve as the primary, executive-facing point of contact for assigned health plan clients, building trusted relationships across business, operations, clinical, technology, provider relations, reporting, and C-suite leadership.
• Architect and steer the client implementation lifecycle by defining strategic milestones, high-impact decisions, resource models, dependencies, and aggressive readiness criteria.
• Drive cross-functional alignment and executive decision-making by proactively influencing key stakeholders, managing complex scope parameters, and resolving high-stakes enterprise friction.
• Oversee the development and structural integrity of comprehensive project plans, multi-stream RAID logs, enterprise workflows, technical requirement documents, and executive dashboards.
• Establish strict governance, clear ownership hierarchies, and enterprise delivery criteria, deploying advanced risk-mitigation strategies to unblock obstacles proactively.
• Program Vision, Road mapping & Advanced Agile Execution
• Own, define, and communicate program (product) vision, strategy, and roadmaps aligned with client partner goals and organizational targets.
• Translate high-level, ambiguous business initiatives from health plan clients into detailed business requirements for the downstream development of the technical requirements, epics, and user stories.
• Partner closely with Growth, Client Success, and/or Solution Delivery leadership to strategically govern, prioritize, and refine the enterprise implementation backlog, ensuring airtight acceptance criteria.
• Provide “voice of the customer” guidance in high-level Agile/Scrum ceremonies (planning, refinement, reviews) and mentor cross-functional teams on complex feature scope and architectural delivery trade-offs.
• Ensure business validation for your assigned client of comprehensive User Acceptance Testing (UAT) strategies, establish advanced feature success metrics, and validate that completed solutions fully meet enterprise