Solution Center Analyst

Station Casinos; Las Vegas (NV); On-site; USD 45,000 - 65,000; Full time

Job summary

Station Casinos in Las Vegas invites applications for an IT support specialist responsible for troubleshooting and repairing service calls from end users of Station Casinos applications. You will install new systems, facilitate training, and administer accounts and devices across the environment.

You will provide hardware and software support to end-users, assist in implementing new systems, and help users log on and use equipment.

Responsibilities

• Troubleshoot and repair service calls from internal and external end users of Station Casinos applications.
• Install new systems, facilitate training and administer accounts and devices of the systems.
• Perform duties in accordance with all Company standards, policies, and procedures.
• Provide hardware and software support to end-users.
• Assist in the implementation of new systems.
• Support new users in logging on and using the equipment.
• Communicate daily needs and requirements to department Manager or Director.
• Help support technicians and end users in troubleshooting and problem diagnosis.

Job description

• Responsibilities include troubleshooting and repairing service calls from internal and external end users of Station Casinos applications.
• Responsibilities also include installing new systems, facilitating training and administrating accounts and devices of the systems.
• Responsibilities must be performed in accordance with all Company standards, policies, and procedures.
• Responsible for repair and administration of our systems.
• Provide hardware and software support to end-users.
• Assist in the implementation of new systems.
• Support new users in logging on and using the equipment.
• Communicate daily needs and requirements to department Manager or Director.
• Help support technicians and end users in troubleshooting and problem diagnosis.
• Interact with Team Members in a positive and friendly manner.
• Other job related duties as assigned.