Solution Center Analyst

Station Casinos LLC.; Las Vegas, Northern (NV, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Station Casinos LLC in Las Vegas is seeking an IT Help Desk/Support Technician to assist end users with hardware and software issues, install new systems, and administer user accounts and devices.

You will troubleshoot problems, document incidents, train users, and collaborate with technicians and managers to ensure systems run smoothly while upholding company standards and policies, and privacy guidelines.

Responsibilities

• Troubleshoot and repair service calls from internal and external end users of Station Casinos applications.
• Install new systems, facilitate training, and administer accounts and devices of the systems.
• Ensure compliance with all Company standards, policies, and procedures; repair and administer our systems; provide hardware and software support to end-users.
• Assist in the implementation of new systems.
• Support new users in logging on and using the equipment.
• Communicate daily needs and requirements to department Manager or Director.
• Help support technicians and end users in troubleshooting and problem diagnosis.
• Interact with Team Members in a positive and friendly manner.
• Other job related duties as assigned.

Job description

• Responsibilities include troubleshooting and repairing service calls from internal and external end users of Station Casinos applications.
• Responsibilities also include installing new systems, facilitating training and administrating accounts and devices of the systems.
• Responsibilities must be performed in accordance with all Company standards, policies, and procedures. Responsible for repair and administration of our systems. Provide hardware and software support to end-users. Assist in the implementation of new systems.
• Support new users in logging on and using the equipment. Communicate daily needs and requirements to department Manager or Director. Help support technicians and end users in troubleshooting and problem diagnosis. Interact with Team Members in a positive and friendly manner. Other job related duties as assigned.