Solution Center Analyst

Durango Casino & Resort; Las Vegas (NV); On-site; USD 42,000 - 65,000; Full time

Job summary

Durango Casino & Resort is seeking an IT Support professional to troubleshoot and repair service calls from end users of Station Casinos applications. You will install new systems, facilitate training, and administer accounts and devices, providing hardware and software support to users.

Responsibilities include supporting new users with logon and usage, communicating needs to management, aiding technicians in diagnosis, and maintaining a collaborative team environment in line with company

Qualifications

• Troubleshoot and repair service calls from internal and external end users of Station Casinos applications.
• Install new systems, facilitate training and administer accounts and devices.
• Provide hardware and software support to end-users and assist in implementing new systems.

Responsibilities

• Support new users in logging on and using equipment.
• Communicate daily needs to the department Manager or Director.
• Help troubleshoot and diagnose problems with technicians and end users.
• Interact with team members in a positive and friendly manner.
• Perform other job related duties as assigned.

Skills

Troubleshooting

End-user support

Hardware support

Software support

System installation

Accounts and device administration

Tools

Ticketing/ITSM

Job description

• Responsibilities include troubleshooting and repairing service calls from internal and external end users of Station Casinos applications.
• Responsibilities also include installing new systems, facilitating training and administrating accounts and devices of the systems.
• Responsibilities must be performed in accordance with all Company standards, policies, and procedures. Responsible for repair and administration of our systems. Provide hardware and software support to end-users. Assist in the implementation of new systems.
• Support new users in logging on and using the equipment. Communicate daily needs and requirements to department Manager or Director. Help support technicians and end users in troubleshooting and problem diagnosis. Interact with Team Members in a positive and friendly manner. Other job related duties as assigned.