Solution Business Analyst- Bilingual (Korean/ English)

Woongjin, Inc; Austin (TX); On-site; USD 65,000 - 70,000; Full time

Job summary

Woongjin, Inc. in Austin, TX is seeking a Solution Business Analyst (Staff) to support IT asset and workspace management services for internal customers. The role is cross‑functional, partnering with IT, Security, Finance and Engineering to ensure stable service operations.

The ideal candidate has 1–3 years in IT asset management or related operations, strong communication, and familiarity with enterprise SaaS products; Korean bilingual is a plus.

Qualifications

• Bachelor’s degree preferred, or equivalent relevant work experience.
• 1–3 years of IT asset management or related operations.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint).
• Experience with product management or enterprise SaaS product support is a plus.
• Strong communication, coordination, and project management skills.
• Korean bilingual proficiency preferred.

Responsibilities

• Support and operate IT asset and facility management services for internal customers.
• Coordinate with internal teams to ensure smooth, stable service operations.
• Document market and customer needs; translate requirements into product features.
• Analyze product and market data via sales, customer success, and end users.
• Collaborate with IT, Security, and Finance to enhance mobility and workspace solutions.
• Monitor competitive landscape and contribute to strategy discussions.
• Create and maintain solution documentation and reports.

Skills

Communication

Project management

Korean (bilingual)

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

• Contract
• Compensation: USD 65,000 - USD 70,000 - yearly

Company Description

For More Open Positions Visit us at:
http://recruiting.woongjininc.com/

***NO C2C***

Our Mission

WOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Job Description

We are seeking a motivated and detail‑oriented Solution Business Analyst (Staff) to support and operate enterprise IT asset and workspace management solutions. The ideal candidate is self‑driven, takes ownership of daily operations, and contributes to delivering a seamless experience for internal customers. This role is highly cross‑functional and works closely with IT, Security, Finance, and engineering teams to ensure stable and efficient service operations.

Responsibilities:

• Support and operate IT asset and facility management services (e.g., business phones, AV assets) for internal customers and users
• Coordinate with internal teams to ensure smooth, stable, and efficient service operations
• Identify, understand, and document market and customer needs, collaborating with engineering teams to translate requirements into product features
• Analyze product and market data through interactions with sales, customer success teams, and end users
• Collaborate with IT, Security, and Finance teams to enhance mobility and workspace management solutions
• Monitor competitive landscape and contribute to competitive strategy discussions
• Create, update, and maintain solution documentation, including user manuals, marketing materials, and operational reports

Qualifications

• Bachelor’s degree preferred, or equivalent relevant work experience
• 1–3 years of experience in IT asset management, corporate employee service operations, or project management
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint)
• Preferred experience with product management or enterprise SaaS product support (3+ years)
• Strong communication, coordination, and project management skills
• Bilingual proficiency in Korean preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

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