Solution Business Analyst

THEMESOFT; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Themesoft Inc is seeking a motivated Solution Business Analyst (Staff) to support enterprise IT asset and workspace management solutions. The role is cross‑functional and works with IT, Security, Finance, and engineering to ensure stable and efficient service operations.

The ideal candidate has 1–3 years in IT asset management or related operations, strong MS Office skills, and experience with enterprise SaaS support. Bilingual Korean is a plus and internal career growth is supported.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 1–3 years in IT asset management or related operations.
• Proficiency with Excel, Word, PowerPoint.
• Experience with enterprise SaaS product support (3+ years).
• Strong communication and project management skills.

Responsibilities

• Support and operate IT asset and facility management services for internal customers.
• Coordinate with internal teams to ensure smooth service operations.
• Document market and customer needs with engineering for product features.
• Analyze product and market data via sales, CS teams, and end users.
• Collaborate with IT, Security, and Finance to improve mobility/workspace solutions.
• Monitor competitive landscape and contribute to strategy discussions.
• Create and maintain solution documentation and reports.

Skills

IT asset mgmt

Service operations

Project management

Communication skills

Cross-functional collaboration

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

seeking a motivated and detail‑oriented Solution Business Analyst (Staff) to support and operate enterprise IT asset andworkspace management solutions. The ideal candidate is self‑driven, takes ownership of daily operations, and contributes to delivering a seamless experience for internal customers. This role is highly cross‑functional and works closely with IT, Security, Finance, and engineering teams to ensure stable and efficient service operations.

Responsibilities

• Support and operate IT asset and facility management services (e.g., business phones, AV assets) for internal customers and users
• Coordinate with internal teams to ensure smooth, stable, and efficient service operations
• Identify, understand, and document market and customer needs, collaborating with engineering teams to translate requirements into product features
• Analyze product and market data through interactions with sales, customer success teams, and end users
• Collaborate with IT, Security, and Finance teams to enhance mobility and workspace management solutions
• Monitor competitive landscape and contribute to competitive strategy discussions
• Create, update, and maintain solution documentation, including user manuals, marketing materials, and operational reports

Requirements/Qualifications

• Bachelor’s degree preferred, or equivalent relevant work experience
• 1–3 years of experience in IT asset management, corporate employee service operations, or project management
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint)
• Preferred experience with product management or enterprise SaaS product support (3+ years)
• Strong communication, coordination, and project management skills

Bilingual proficiency in Korean preferred.

Disclaimer

Themesoft Incis an Equal Employment Opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.

Work Authorization

Applicants must be legally authorized to work in the United States.