Engagement Lead - Temporary Worker

Merkle Italia; Maryland; Hybrid; USD 151,536,000 - 177,655,000; Full time

Benefits offered by this job

Paid holidays

Safe and sick time

Job summary

Dentsu seeks an Engagement Lead in the USA (Maryland remote) to own end-to-end client engagements, drive delivery excellence, and expand relationships across data, martech, and CRM. You will lead cross-functional delivery teams, manage executive conversations, and ensure measurable outcomes for clients while leveraging AI tools as part of standard practice.

You will connect clients to the broader capabilities of Dentsu/Merkle, balancing advisory and delivery to maximize value, growth, and

Qualifications

• Client delivery experience within technology, data, or martech services.
• Senior client-facing experience with commercial or delivery accountability.
• Experience leading cross-functional delivery teams (architects, engineers, business consultants).
• Comfort moving between relationship management and execution-focused modes.
• Conversant across data platforms and marketing technology, with executive-level fluency.
• Track record of growing client relationships through delivery excellence.
• Excellent communication skills across all levels, written and verbal.
• Strong analytical and structured problem-solving skills.
• Demonstrated use of AI tools as a regular productivity practice.
• 6+ years of client delivery, including 2+ years in senior client-facing roles.

Skills

Client delivery

Senior client-facing

Cross-functional delivery

Relationship mgmt

Data platforms

Executive fluency

AI tools

6+ yrs exp

Strategic advisory

Communication skills

Education

Bachelor's degree

Advanced degree

Platform certifications

Tools

Snowflake

Databricks

BigQuery

Adobe CX Enterprise

Salesforce Data Cloud

Braze

Job description

The Engagement Lead is CDS's primary client-facing owner, the single accountable presence who bridges strategic advisory, commercial stewardship, and delivery execution. This role owns the end-to-end client engagement — ensuring delivery excellence, deepening relationships, identifying and or leading growth pursuits. This role connects clients to the broader capabilities of Dentsu/Merkle. Depending on assignment, this role may have one or more ongoing client engagements, lead discrete project-based work, or do both concurrently. In all engagements the expectation is the same: show up consultatively, own the outcomes, and create genuine value for clients. This is a trusted advisor role with commercial accountability. This is not a coordination or project manager role. Engagement Leads are conversant across the modern data and MarTech, Ad Tech and CRM stacks - from cloud data warehouses such as Snowflake, Databricks, and BigQuery to CDPs and activation, orchestration and decisioning platforms including Adobe CX Enterprise, Salesforce Data Cloud, and Braze, with demonstrable experience in one or two. This role is fluent enough to lead value conversations without relying on a technical translator, and they use data as a lens for every client interaction - understanding where and how it’s sourced, how it flows, how it activates, and how it drives measurable customer experience outcomes and business results. Whether embedded in a long-term client relationship or leading a defined scope of work, an Engagement Lead within Customer Data Services is proactive by default, commercially minded, intellectually curious about clients' businesses, and committed to continuous learning, including hands‑on engagement with AI tools as a standard part of how they work. The relationship you own drives client value. Every advisory conversation, delivery decision, and expansion opportunity you steward determines whether clients see CDS as a vendor or a strategic partner.

Qualifications Required

• Client delivery experience within technology, data, or martech services
• Senior client-facing experience with commercial or delivery accountability
• Experience leading cross-functional delivery teams (architects, engineers, business consultants)
• Comfort moving between relationship management and execution-focused modes, across both ongoing engagements and discrete project work
• Conversant across data platforms and marketing technology, with executive-level fluency in at least one or two; able to lead capability and roadmap conversations without a technical translator
• Track record of growing client relationships through delivery excellence and consultative engagement, not just managing what is in scope
• Excellent communication skills across all levels, from analyst to C-suite, written and verbal
• Strong critical thinking, analytical, and structured problem‑solving skills
• Demonstrated use of AI tools as a regular productivity practice
• Experience by tier 6+ years of client delivery, including 2+ years in a senior client-facing role with commercial or delivery accountability

Preferred and Differentiators

• Experience in a consultancy, systems integrator, or data‑heritage services firm
• Familiarity with cloud data warehouses (Snowflake, Databricks, BigQuery, Microsoft Fabric) and their role in first‑party data strategies
• Familiarity customer experience platforms as Adobe’s CX Enterprise, Salesforce Data Cloud, Marketing Cloud, Braze
• Certifications in Adobe CX Enterprise, Salesforce Data Cloud Consultant, SnowPro, or Databricks
• Active participation in a vendor champion or community program (Snowflake Data Superhero, Databricks MVP, Salesforce MVP or Trailblazer Community leader, Adobe Champion, Google Cloud Champion Innovator)
• We treat this as a strong signal of the forward‑looking, community‑engaged practitioner we hire
• A visible external point of view: speaking, writing, or community leadership in data, martech, or AI
• Experience with agile delivery and modern data/martech engagement structures
• Background in financial management: revenue forecasting, margin tracking, resource optimization
• Bachelor's degree in a related field; advanced degree or relevant platform certifications a plus

Job Compensation

The hourly pay range for this position is $55.00 - $62.00/ hour. The hourly pay rate for the successful candidate is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits

Temporary employees are eligible for paid holidays in accordance with dentsu policy, as well as safe and sick time. This position is not eligible for any other benefits or other compensation.

Location: USA - Remote - Maryland

Brand: Merkle

Time Type: Full time

Contract Type: Temporary

Equal Employment Opportunity

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Reasonable Accommodation

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e‑mail [e-mail] clicking on the link to let usknow the nature of your accommodation request and your contact information. We are here to support you.

About Dentsu

For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good.

Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet.

Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us.

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