Solution Advisor Specialist - SAP Academy for Customer Success- Chicago (Hybrid)

SAP; Chicago (IL); On-site; USD 91,600 - 205,700; Full time

Job summary

SAP Academy for Customer Success in Chicago offers a structured, full‑time program that builds a foundation for a customer‑facing career with SAP. You’ll gain hands‑on experience working with customers on digital transformation, mentored by senior colleagues and exposed to cutting‑edge technologies.

During the program you’ll learn SAP solutions, participate in experiential learning with colleagues worldwide, and develop skills in discovery, demonstrations, and demand generation.

Qualifications

• 2–3 years of professional experience with a strong foundation in technical and business processes.
• Understanding of AI fundamentals, uses, and ethics to identify business problems solvable with AI.
• Strong ability to learn new concepts, adapt to changing environments, and deliver results.

Responsibilities

• Lead customer discovery sessions and survey activities to uncover business challenges.
• Create and deliver high impact software demonstrations to persuade customers.
• Provide demand generation support through events and deal execution activities.

Skills

Customer-facing skills

AI fundamentals

Strong business acumen

English proficiency

Quick learner

Team collaboration

Resilience mindset

Job description

Who You’ll become

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You’ll Do

• Successfully complete a 10-month program that strengthens a foundation for a successful customer-facing career at SAP.
• Participate in experiential learning opportunities with colleagues from all over the world and acquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting‑edge technologies.
• Receive on‑the‑job training under the mentorship of a senior Solution Advisor colleague while working with our customers to gain real world experience and acquire the skills necessary to help guide our customers through their Digital Transformation journey.

The program will enrich your knowledge of SAP and give you the professional experience to serve our customers. We offer full‑time employment from day one with practical learning applications for your role. After successful completion of the program, you are expected to lead customer discovery sessions and survey activities to uncover business challenges and opportunities for innovation. You will create and deliver high impact and engaging software demonstrations that compel the customers to select SAP over other competitive offerings. You will also provide demand generation support through marketing events and deal execution support by responding to request for proposals.

What You Bring

• 2–3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/solutions, and customer‑facing skills.
• Technical and business process knowledge, combined with strong complex problem‑solving skills, to support solution delivery and operational efficiency through hands‑on experience with relevant technologies and industry‑standard tools.
• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English to engage with our global network.

About SAP Academy for Customer Success

The SAP Academy for Customer Success offers a three‑year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer‑facing roles while fostering career longevity and leadership potential.

Compensation Range Transparency

SAP believes the value of pay transparency contributes toward an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is $91,600–205,700. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Equal Employment Opportunity

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.