Solution Adoption Consultant

Waystar, Inc; Atlanta (GA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive total rewards

Generous PTO: 3 weeks + 13 holidays

Parental leave

Education assistance

LinkedIn Learning access

Mental health programs

401(k) with company match

Pet insurance

Job summary

Waystar, Inc. seeks a Solution Adoption Consultant to act as the primary client-facing SME for solution configuration, workflow design, and implementation execution within healthcare systems.

You will partner with hospitals and health systems to optimize patient financial workflows, revenue cycle processes, and data exchange, ensuring successful adoption of Waystar solutions throughout the project lifecycle.

Qualifications

• Experience with Epic, Cerner or other EMR platforms and their integrations.
• Knowledge of Patient Financial Services and RCM workflows.
• Familiarity with healthcare payment platforms and data exchange.

Responsibilities

• Serve as SME for Waystar solution implementations in patient financial operations.
• Lead workflow design discussions on payments, cash management and posting workflows.
• Collaborate with hospital stakeholders to ensure adoption of Waystar solutions.
• Advise on operational and technical workflows including API connectivity and data exchange.
• Support integration design, testing, validation, and issue resolution with EMR/ERP systems.
• Communicate risks and milestones to client and internal teams.
• Drive adoption best practices to improve financial visibility and patient engagement.
• Manage multiple projects and timelines ensuring client satisfaction.

Skills

EMR integrations

RCM knowledge

Payment platforms

API HL7/FHIR

Stakeholder management

Job description

ABOUT THIS POSITION

The Solution Adoption Consultant serves as the primary client‑facing consultant for Waystar solution configuration, workflow design, and implementation execution during the implementation lifecycle. This role partners directly with health systems and hospital organizations to support the adoption and optimization of patient financial workflows and technology solutions.

WHAT YOU'LL DO

• Serve as the Subject Matter Expert (SME) for Waystar solution implementations supporting patient financial operations within healthcare systems and hospitals.
• Lead implementation and workflow design discussions focused on patient payment operations, reconciliation processes, cash management activities, financial posting workflows, merchant onboarding, and healthcare financial system integrations.
• Partner with hospital and health system stakeholders across Patient Financial Services (PFS), revenue cycle, treasury, accounting, and IT departments to ensure successful implementation and adoption of Waystar solutions.
• Consult with clients on operational and technical workflows related to payment processing, healthcare financial transactions, general ledger integration, API connectivity, and data exchange processes.
• Support integration design, testing, validation, and issue resolution activities between Waystar solutions and client healthcare systems, including EMR and ERP platforms.
• Establish trusted relationships with client project teams, executive stakeholders, operational leaders, and technical resources throughout the implementation lifecycle.
• Clearly communicate implementation risks, dependencies, challenges, and recommended solutions while driving collaborative problem solving across internal and client teams.
• Develop and communicate a clear vision of customer success and regularly provide status updates to key stakeholders and leadership teams.
• Drive workflow optimization and adoption best practices that improve operational efficiency, financial visibility, and patient financial engagement outcomes.
• Manage multiple projects and priorities simultaneously while meeting implementation timelines and customer satisfaction goals.

WHAT YOU'LL NEED

• Experience working with Epic, Cerner, or other healthcare EMR platforms, including payment and financial workflow integrations preferred.
• Knowledge of healthcare revenue cycle management (RCM) operations, including Patient Financial Services (PFS), payment posting, reconciliation, billing, and collections workflows.
• Experience with patient payment platforms, payment processing operations, merchant onboarding, and healthcare financial transaction management.
• Understanding of healthcare financial integrations, APIs, HL7/FHIR interfaces, and data exchange methodologies.
• Familiarity with healthcare ERP, general ledger, treasury, or cash management systems and related reconciliation workflows.
• Experience supporting integrations between EMR, payment, and financial systems within hospital or health system environments.
• Knowledge of healthcare reimbursement methodologies, payer workflows, remittance processes, and financial reporting requirements.
• Understanding of healthcare code sets, transaction standards, and HIPAA compliance requirements related to healthcare financial data exchange.
• Experience working with large health systems or multi‑facility hospital organizations preferred.

Benefits

• Competitive total rewards (base salary + bonus, if applicable) and customizable benefits package (3 medical plans with Health Savings Account company match)
• Generous paid time off for non‑exempt employees, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays; flexible time off for exempt employees + 13 paid holidays
• Paid parental leave, including maternity and paternity leave
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(k) program with company match
• Pet insurance

Waystar is proud to be an equal‑opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.