Solid Waste Customer Service Coordinator

Sweeping Corporation of America; Fort Irwin (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid holidays

Paid time off (sick and vacation)

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Short-term disability

Long-term disability

Company paid life insurance

401(k) with company match

Tuition reimbursement

Job summary

SpecPro Professional Services, LLC is seeking Solid Waste Customer Service Coordinators to support the Fort Irwin Recycling Center and landfill scale house. You will provide customer service and administrative support at both locations, process records, and help keep documentation accurate and operations organized.

Coordinators may be assigned to either location based on operational needs and will rotate weekend coverage when the facilities are open, reporting to the Operations Manager.

Qualifications

• High school diploma or GED required.
• Working knowledge of Microsoft Excel spreadsheets with accurate data entry and routine record maintenance.
• Fluent English communication with customers and coworkers in person and by phone.

Responsibilities

• Serve as a primary point of contact for customers, drivers, contractors, employees, and supervisors; explain site procedures and route issues to management.
• Manage landfill scale systems; record weights, material types, and information to process transactions and issue tickets.
• Verify accounts, paperwork, and disposal requirements; identify discrepancies and escalate them as needed.
• Enter and maintain customer and operational data in electronic systems and Excel; file and reconcile records.
• Prepare routine reports and support supervisors and staff with documentation and research.

Skills

Strong customer service

Communication

Organization

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Excel

Job description

SpecPro Professional Services is recruiting Solid Waste Customer Service Coordinators to support the Fort Irwin Recycling Center and landfill scale house. This position provides customer service and administrative support at both locations, processes recycling center records and landfill scale transactions, and helps keep documentation accurate and operations organized.

Coordinators may be assigned to either location based on operational needs and will rotate weekend coverage when the facilities are open. This position reports directly to the Operations Manager.

What You'll Do:

• Serve as a primary point of contact for customers, commercial drivers, contractors, employees, and supervisors; answer questions, explain site procedures, and direct issues to management.
• Manage landfill scale systems; record inbound and outbound vehicle weights, material types, customer and vehicle information, and other details needed to process transactions and issue accurate tickets.
• Verify customer accounts, load information, required paperwork, and applicable disposal requirements; identify discrepancies and resolve routine errors or **escalate them**.
• Collect, review, and process recycling center customer documentation, forms, and transaction records for accuracy and completeness.
• Enter and maintain customer and operational information in electronic systems and Excel spreadsheets; organize, scan, file, retrieve, and reconcile physical and electronic records.
• Prepare routine reports and support supervisors and operational staff with documentation, research, and other administrative tasks.
• Coordinate with landfill and recycling center personnel to support customer traffic flow, timely processing, and clear communication between locations.
• Verify scale weights and transaction details before issuing tickets and promptly investigate or **escalate** discrepancies that could affect customer charges or financial records.
• Reconcile scale tickets and transaction records with financial reports as needed, documenting discrepancies and coordinating corrections with management.
• Identify and report unusual or potentially unacceptable documentation, loads, customer disputes, system problems, safety concerns, or other issues requiring supervisor direction.
• Maintain confidentiality and use sound judgment when handling customer and company information.
• Follow company policies and applicable safety, environmental, and site procedures; maintain an organized work area.
• Work independently, prioritize competing requests, and maintain accurate records during busy periods.
• Perform related customer service and administrative duties as assigned at either location.
• Perform all other duties assigned by the supervisor.

What You Bring:

Required:

• High school diploma or GED.
• Working knowledge of Microsoft Excel spreadsheets, including accurate data entry and routine record maintenance.
• Ability to speak English fluently and communicate clearly with customers and coworkers in person and by phone; ability to read and write routine work documents in English.
• Ability to work at both the Recycling Center and landfill scale house and participate in a rotating weekend schedule.
• Reliable transportation to get to work.
• Valid Class C (minimum) driver's license.
• Strong customer service, communication, organization, and attention to detail.
• Ability to learn scale software, customer account procedures, and site-specific documentation requirements.
• Sound judgment in handling discrepancies and escalating operational or safety concerns.
• Ability to follow directions, work with a team, and handle multiple priorities with accuracy.

What We Offer:

SpecPro Professional Services, LLC offers a competitive benefits package to include:

• paid holidays
• paid time off including sick and vacation leave
• medical, dental and vision insurance
• flexible spending accounts
• short and long term disability
• company paid life insurance
• 401(k) with a company match and discretionary profit sharing
• tuition reimbursement