Solid Waste Customer Service Coordinator

BRS; Fort Irwin (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid holidays

PTO including sick and vacation

Job summary

SpecPro Professional Services is hiring Solid Waste Customer Service Coordinators to support the Fort Irwin Recycling Center and landfill scale house. You’ll provide customer service, process records, and help keep operations organized at both locations.

You may rotate weekend coverage and report to the Operations Manager. Your duties include handling customer questions, recording weights and transactions, verifying paperwork, and maintaining accurate documentation in Excel and electronic

Qualifications

• Requires a high school diploma or GED.
• Proficient in Microsoft Excel; data entry and record maintenance.
• Fluent English with clear communication to customers and coworkers.
• Ability to work at both locations and rotate weekend schedules.
• Reliable transportation and valid driver’s license.

Responsibilities

• Serve as the primary contact for customers, drivers, contractors, and staff; answer questions and direct issues.
• Manage landfill scale systems; record weights, materials, and information for transactions.
• Verify accounts, paperwork, and disposal requirements; escalate discrepancies as needed.
• Process recycling center documents and reconcile records for accuracy.
• Enter data in electronic systems and Excel; organize and retrieve records.
• Prepare routine reports and support supervisors with documentation and research.

Skills

Customer service

Communication

Attention to detail

Organization

Education

High school diploma or GED

Tools

Microsoft Excel

Job description

SpecPro Professional Services is recruiting Solid Waste Customer Service Coordinators to support the Fort Irwin Recycling Center and landfill scale house. This position provides customer service and administrative support at both locations, processes recycling center records and landfill scale transactions, and helps keep documentation accurate and operations organized.

Coordinators may be assigned to either location based on operational needs and will rotate weekend coverage when the facilities are open. This position reports directly to the Operations Manager.

What You'll Do:

• Serve as a primary point of contact for customers, commercial drivers, contractors, employees, and supervisors; answer questions, explain site procedures, and direct issues to management.
• Manage landfill scale systems; record inbound and outbound vehicle weights, material types, customer and vehicle information, and other details needed to process transactions and issue accurate tickets.
• Verify customer accounts, load information, required paperwork, and applicable disposal requirements; identify discrepancies and resolve routine errors or **escalate them**.
• Collect, review, and process recycling center customer documentation, forms, and transaction records for accuracy and completeness.
• Enter and maintain customer and operational information in electronic systems and Excel spreadsheets; organize, scan, file, retrieve, and reconcile physical and electronic records.
• Prepare routine reports and support supervisors and operational staff with documentation, research, and other administrative tasks.
• Coordinate with landfill and recycling center personnel to support customer traffic flow, timely processing, and clear communication between locations.
• Verify scale weights and transaction details before issuing tickets and promptly investigate or **escalate** discrepancies that could affect customer charges or financial records.
• Reconcile scale tickets and transaction records with financial reports as needed, documenting discrepancies and coordinating corrections with management.
• Identify and report unusual or potentially unacceptable documentation, loads, customer disputes, system problems, safety concerns, or other issues requiring supervisor direction.
• Maintain confidentiality and use sound judgment when handling customer and company information.
• Follow company policies and applicable safety, environmental, and site procedures; maintain an organized work area.
• Work independently, prioritize competing requests, and maintain accurate records during busy periods.
• Perform related customer service and administrative duties as assigned at either location.
• Perform all other duties assigned by the supervisor.

What You Bring:

Required:

• High school diploma or GED.
• Working knowledge of Microsoft Excel spreadsheets, including accurate data entry and routine record maintenance.
• Ability to speak English fluently and communicate clearly with customers and coworkers in person and by phone; ability to read and write routine work documents in English.
• Ability to work at both the Recycling Center and landfill scale house and participate in a rotating weekend schedule.
• Reliable transportation to get to work.
• Valid Class C (minimum) driver's license.
• Strong customer service, communication, organization, and attention to detail.
• Ability to learn scale software, customer account procedures, and site-specific documentation requirements.
• Sound judgment in handling discrepancies and escalating operational or safety concerns.
• Ability to follow directions, work with a team, and handle multiple priorities with accuracy.

What We Offer:

SpecPro Professional Services, LLC offers a competitive benefits package to include:

• paid holidays
• paid time off including sick and vacation leave
• medical, dental and vision insurance
• flexible spending accounts
• short and long term disability
• company paid life insurance
• 401(k) with a company match and discretionary profit sharing
• tuition reimbursement