Solid Waste Administrative Operations Lead

City of St. Cloud; Town of Florida (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

City of St. Cloud is seeking an Administrative Operations Supervisor for the Solid Waste Division to supervise administrative and customer service operations, coordinating activities across recycling, collection, and transfer stations to support efficient daily functions.

Reporting to the Solid Waste Superintendent, the role involves budgeting, regulatory reporting, and ensuring compliance with policies. Requires an Associate’s degree and two‑plus years supervisory and call‑center experience.

Qualifications

• Requires an Associate’s degree in business administration or related field, four (4) progressive supervisory experience, and two (2) years of call‑center customer service experience; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
• Must possess and maintain a valid state driver's license with an acceptable driving history.

Responsibilities

• Supervises, directs, schedules, and evaluates assigned administrative and operational staff; provides guidance, addresses employee concerns, and administers corrective action as appropriate.
• Oversees administrative and customer service operations for solid waste programs, including telephone, digital, email, CRM, and walk‑in services.
• Coordinates the intake, assignment, tracking, and resolution of customer service requests and operational work orders in accordance with established service standards.
• Coordinates administrative activities among customer service, collection operations, scalehouse, transfer station, recycling, and other solid waste functions to facilitate effective daily operations.
• Monitors operational performance measures and service levels to identify workload trends, staffing needs, service deficiencies, and opportunities for process improvement.

Skills

Progressive supervisory experience

Call-center customer service

Organizational leadership

Customer service orientation

Education

Associate’s degree in business administration or related field

Job description

City of St. Cloud is seeking an Administrative Operations Supervisor for the Solid Waste Division to supervise administrative and customer service operations, coordinating activities across recycling, collection, and transfer stations to support efficient daily functions.

Reporting to the Solid Waste Superintendent, the role involves budgeting, regulatory reporting, and ensuring compliance with policies. Requires an Associate’s degree and two‑plus years supervisory and call‑center experience.