Administrative Operations Supervisor - Solid Waste

City of St. Cloud; Town of Florida (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

City of St. Cloud is seeking an Administrative Operations Supervisor for the Solid Waste Division to supervise administrative and customer service operations, coordinating activities across recycling, collection, and transfer stations to support efficient daily functions.

Reporting to the Solid Waste Superintendent, the role involves budgeting, regulatory reporting, and ensuring compliance with policies. Requires an Associate’s degree and two‑plus years supervisory and call‑center experience.

Qualifications

• Requires an Associate’s degree in business administration or related field, four (4) progressive supervisory experience, and two (2) years of call‑center customer service experience; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
• Must possess and maintain a valid state driver's license with an acceptable driving history.

Responsibilities

• Supervises, directs, schedules, and evaluates assigned administrative and operational staff; provides guidance, addresses employee concerns, and administers corrective action as appropriate.
• Oversees administrative and customer service operations for solid waste programs, including telephone, digital, email, CRM, and walk‑in services.
• Coordinates the intake, assignment, tracking, and resolution of customer service requests and operational work orders in accordance with established service standards.
• Coordinates administrative activities among customer service, collection operations, scalehouse, transfer station, recycling, and other solid waste functions to facilitate effective daily operations.
• Monitors operational performance measures and service levels to identify workload trends, staffing needs, service deficiencies, and opportunities for process improvement.

Skills

Progressive supervisory experience

Call-center customer service

Organizational leadership

Customer service orientation

Education

Associate’s degree in business administration or related field

Job description

Administrative Operations Supervisor – Solid Waste Division

Department: Public Works – Solid Waste Division
Reports To: Solid Waste Superintendent
Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Are you an organized, customer-focused leader who takes pride in supporting efficient operations and delivering quality public service? Join our team as the Administrative Operations Supervisor for the Solid Waste Division and play a key role in supporting the City's Recycling, Collection, and Transfer Station operations.

This is a responsible and specialized administrative support and supervisory position involving the coordination, development, and implementation of the City's Solid Waste Management programs. The successful candidate will help ensure that administrative operations run smoothly, customer concerns are addressed promptly and professionally, and division processes are completed accurately, efficiently, and in accordance with established policies and procedures.

Working directly under the supervision of the Solid Waste Superintendent, this position provides essential administrative coordination and operational support to help advance the City

We lead by example and bring our City values to life every day:

• Accountability: Deliver accurate work, timely responses, and dependable service.


• Empowerment: Encourage teamwork, initiative, and employee growth.


• Innovation: Embrace new ideas and improve processes and services.


• Ownership: Take initiative, solve problems, and take pride in serving our community.

Schedule: Monday – Friday, 8:00 AM – 5:00 PM

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

• Supervises, directs, schedules, and evaluates assigned administrative and operational staff; provides guidance, addresses employee concerns, and administers corrective action as appropriate.


• Oversees administrative and customer service operations for solid waste programs, including, but not limited to telephone, digital, email, CRM, and walk‑in services.


• Coordinates the intake, assignment, tracking, and resolution of customer service requests and operational work orders in accordance with established service standards.


• Coordinates administrative activities among customer service, collection operations, scalehouse, transfer station, recycling, and other solid waste functions to facilitate effective daily operations.


• Monitors operational performance measures and service levels to identify workload trends, staffing needs, service deficiencies, and opportunities for process improvement.


• Assists the Superintendent in planning, coordinating, and monitoring daily and long‑range operations for solid waste collection, landfill, transfer station, and recycling programs.


• Assists with the development and administration of operating budgets, cost estimates, expenditures, financial analyses, and operational projections for assigned solid waste functions.


• Administers and monitors franchise agreements, waste profiling, regulatory requirements, recycling and diversion programs, and coordination with regulatory agencies, municipalities, haulers, and disposal facilities.


• Reviews and processes special waste documentation and coordinates waste transfers to ensure compliance with applicable facility permits, regulations, and operational requirements.


• Oversees scalehouse and related transaction processes, including customer accounts, weights, material classifications, tonnage records, and transaction reconciliation.


• Collects, analyzes, and reports operational data related to tonnage, routes, productivity, fuel usage, revenues, expenditures, tipping fees, and other performance measures to support management decisions.


• Prepares and submits required operational, regulatory, financial, recycling, and statistical reports to the Florida Department of Environmental Protection, Finance Department, and other applicable agencies.


• Administers complex commercial, industrial, and franchise billing activities, including rate adjustments, surcharges, account receivables, payment processing, and billing reconciliation.


• Monitors assigned projects, contracts, expenditures, records, and information systems; prepares reports.


• Performs other related duties as assigned.

Requires an Associate’s degree in business administration or related field, four (4) progressive responsible supervisory experience, and two (2) years of call‑center customer service experience; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.

Must possess and maintain a valid state driver's license with an acceptable driving history.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Mathematics

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Language Ability

Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to write simple correspondence. Ability to effectively present information in one‑to‑one and small group situations to customers, clients, and other employees of the organization.

Reasoning

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.