Solar Service Technician

Earthlight Technologies; Ellington (CT); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Health Benefits

401k Matching

Paid Time Off

Bonus Opportunities

Growth Opportunities

Culture of teamwork

Job summary

Earthlight Technologies, based in Ellington, CT, seeks a Solar Service Technician to support residential and commercial solar systems, including removal and re-installation, robotic panel cleaning, inverter work, and troubleshooting. The role emphasizes strong customer service and reliable communication with homeowners and business clients.

The ideal candidate has at least three years of solar experience, is comfortable on roofs, and can lift up to 100 pounds while maintaining safety standards

Qualifications

• 3+ years solar service experience preferred.
• 1+ years commercial solar experience preferred.
• Valid and clean driver's license required.
• Willingness to work overtime and travel as needed.
• Must be able to work on roofs and lift up to 100 pounds.
• Candidate should be highly motivated and customer-focused.

Responsibilities

• Troubleshoot, diagnose, repair, and install solar system components in residential and commercial settings.
• Perform solar panel removal and reinstallation.
• Conduct robotic cleaning for commercial solar panels.
• Repair, remove, and reinstall solar inverters.
• Document work with photos, logs, and CRM entries.
• Communicate findings clearly to customers and management.

Skills

Solar service experience

Commercial solar experience

Driver's license

Overtime readiness

Roof work

Lifting to 100 lbs

Highly motivated

Job description

Role: Solar Service Technician

Position Overview: We are looking for a talented, reliable, hardworking solar technician to join our service team for residential and commercial solar, focusing mostly on removal & re-install, commercial panel cleaning with robot cleaner, troubleshooting, swapping out microinverters etc. The ideal candidate will have at least three years of solar experience with outstanding customer service and communication skills.

Solar Service Technician - Key Responsibilities

Technical Service & Troubleshooting

• Troubleshoot, diagnose, repair, and install solar system components in residential and commercial environments.
• Perform solar panel removal and reinstallation.
• Conduct commercial solar panel cleaning using robotic cleaning equipment.
• Repair, remove, and reinstall solar inverters.
• Investigate system failures, identify root causes, and implement corrective solutions.
• Perform required system testing and record measurements as needed.
• Assist customers with monitoring system and internet connectivity issues.
• Collaborate with manufacturer technical support teams to troubleshoot and resolve complex technical issues.

Documentation & Reporting

• Take photographs of all equipment for documentation and job closeout.
• Record and maintain accurate equipment serial number records.
• Complete daily work logs, task updates, and job status reports within the company CRM.
• Create and submit weekly reports to management.

Customer Service & Communication

• Provide exceptional customer service and maintain professional communication with customers.
• Effectively communicate customer concerns, needs, and requests to ensure satisfaction.
• Coordinate with dispatch to maintain schedules and proactively communicate delays to customers.
• Maintain regular communication with managers regarding job status and service issues.

Safety & Compliance

• Understand, follow, and enforce all company safety policies and procedures.
• Properly utilize companyprovided personal protective equipment (PPE).
• Maintain a clean, safe, and organized work environment.
• Keep company vehicles clean, organized, and serviceready.

Field Operations

• Travel to job sites throughout the service area.
• Ensure all work is completed safely, efficiently, and in a timely manner.
• Regularly work on rooftops and in attic spaces.
• Safely climb ladders and maneuver on steep and elevated roof surfaces.
• Perform physical duties required to support installation, repair, and maintenance work.

Team Collaboration

• Work closely with dispatchers, managers, manufacturers, and fellow team members to support daily operations and achieve service objectives.
• Communicate job progress, technical findings, and project updates to relevant stakeholders.

Required Qualifications include but are not limited to:

• 3+ years solar service experience preferred
• 1+ years commercial experience preferred
• Possess and maintain a valid and clean driver's license
• Willingness to work overtime
• Must be able to work on a roof
• Must be able to lift to 100 pounds
• Ideal candidate would be highly motivated

Compensation: $28.00 - $35.00 per hour

Benefits Package Includes

• Health Benefits - Access to comprehensive medical, vision, and dental coverage
• 401k - Attractive company match
• Time-off - A balanced approach to work-life with Paid Time Off
• Bonus - Performance-based bonuses
• Growth - Avenue for professional development and progression in a thriving company
• Culture - Join a family-centric atmosphere that focuses on teamwork, excellence, and customer gratification

Company Overview: Earthlight Technologies is a family owned and operated business based in Ellington, CT. We specialize in solutions for residential solar, commercial solar, EV charging Stations, and commercial energy efficiency. We focus on high quality equipment and workmanship to ensure a system that is lasting far beyond its warranty. We are an affirmative Action/Equal Opportunity Employer, committed to creating a diverse and inclusive workplace where all individuals are treated with respect and given equal opportunities for employment and advancement.

Core Values

• We Value Each Other
• We Do the Right Thing
• We Demand Quality
• We Work Safely
• We are Responsible Stewards