Service Technician III

Solar Alternatives; New Orleans (LA); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching program

Earned paid time off

Job summary

A clean energy organization is seeking a Solar Installer to handle on-site installations, warranty services, and training within a supportive team environment. Candidates should have over 5 years of experience in photovoltaic installations or related fields, strong attention to detail, and a clean driving record. The role emphasizes safety, client communication, and thorough training of new team members. Benefits include competitive hourly pay, medical, dental, vision coverage, and a 401(k) matching program.

Qualifications

• 5+ years of experience in rooftop photovoltaic installations or similar fields.
• Strong attention to detail and highly organized.
• Clean driving record and drug-free.

Responsibilities

• Organize warranty and service schedules and ensure completion.
• Troubleshoot solar electric warranty and service issues.
• Train and develop Field Service Technicians.

Skills

Rooftop photovoltaic installations

Organization

Client manners

Proficiency with hand tools

Education

OSHA 10 certification

Electrical or roofing training or education

Tools

Field service software

Job description

Position Overview

Solar Alternatives is seeking a dedicated Solar Installer (Service Technician III) to join our dynamic team. The role combines on‑site installations, warranty service, and team training within a clean energy organization that values advanced technology and professional growth.

Job Duties and Responsibilities

• Organize and maintain warranty and service schedules, ensuring timely communication and completion of work with an emphasis on safety, quality, and customer satisfaction.
• Troubleshoot and resolve solar electric warranty and service issues involving modules, inverters, monitoring, and balance‑of‑system components.
• Assist with training and development for Field Service Technicians and serve as a subject‑matter expert providing on‑the‑job instruction.
• Exceed defined goals for key performance indicators such as turnaround time, experience rating, and average dispatches completed.
• Follow safety procedures in accordance with OSHA regulations.
• Maintain company fleet stock, cleanliness, and warehouse organization as assigned.
• Perform general labor tasks, including carrying panels and ladders, panel cleaning, and site cleanup.
• Support onboarding and training of new field service team members and participate in the on‑call rotation.
• Execute punch‑list follow‑ups to ensure install quality and customer satisfaction.
• Model Solar Alternatives’ organizational culture daily.

Requirements

• 5+ years of experience in rooftop photovoltaic installations, construction, or related building sciences.
• Experience in roofing, electrical, service, or HVAC is desirable.
• Highly organized with strong attention to detail.
• Well‑spoken, clean appearance, and good client manners.
• Clean driving record, valid license, and ability to drive both small and large service vehicles.
• Drug‑free.
• OSHA 10 certification required upon hire or obtained within three months.
• Proficient with hand tools and basic power tools.
• Ability to work 40–50 daytime hours per week.
• Willingness and ability to learn product value and explain it to clients.

Preferred

• Electrical, roofing, service, or engineering training or education.
• Service, NABCEP, or electrical certification.
• OSHA 10‑hour or other safety certification.
• Field service software familiarity.

Physical Demands & Work Environment

• Work unsupervised and occasionally lift up to 50 pounds.
• Regularly required to stand, walk, sit, and use hands/fingers.
• Ability to travel as required.
• Involves groundwork, ladder work, lift work, and occasional roof work.
• Work performed on customer installation locations.

Benefits

Salary starts at $25–28/hr based on qualifications, plus potential sales bonuses. Benefits include majority‑paid medical, dental, vision, and a matching 401(k) program. Earned paid time off begins at two weeks annually.