Remote Solar Diagnostic & Support Specialist

Exact Solar; United States; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Job summary

Exact Solar is looking for a Remote Solar Service Specialist to join their expanding service department. This role involves performing diagnostics and troubleshooting for solar PV systems, leading customer calls, and supporting field technicians. Candidates should have over 3 years of solar experience, excellent communication skills, and the ability to work independently in a remote environment. The position offers competitive salary and benefits including 401(k) and health insurance.

Qualifications

• 3+ years of experience in solar PV service, installation, or engineering.
• Strong understanding of solar system components including inverters and wiring.
• Experience troubleshooting solar system performance issues.

Responsibilities

• Perform remote diagnostics and troubleshooting for solar PV systems.
• Lead customer-facing Zoom and phone calls to explain issues clearly.
• Assist in triaging incoming service requests and prioritizing work.

Skills

Troubleshooting solar system performance issues

Strong communication skills

Organizational skills

Customer service

Education

3+ years of experience in solar PV

Tools

CRM software

Monitoring platforms

Job description

Exact Solar is looking for a Remote Solar Service Specialist to join their expanding service department. This role involves performing diagnostics and troubleshooting for solar PV systems, leading customer calls, and supporting field technicians. Candidates should have over 3 years of solar experience, excellent communication skills, and the ability to work independently in a remote environment. The position offers competitive salary and benefits including 401(k) and health insurance.