Solar Service Coordinator

Freedom Solar Power; Austin (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Freedom Solar Power is seeking a Service Coordinator to provide exceptional customer experience regarding solar system service calls. This in-office role involves monitoring system efficiency and serving as a liaison between technicians and customers, ensuring timely solutions and satisfaction.

Benefits

Medical, Dental, and Vision Insurance

100% Company-Sponsored Short-Term Disability

401(k) Employer Matching

Weekly Pay Dates

3 Weeks PTO + 3 Sick Days

12 Paid Holidays

Team Building Events

Upward mobility Opportunities

Qualifications

• At least 1 year of high-volume customer engagement experience.
• Prior solar experience in monitoring, sales, or service capacity is a strong plus.
• Must possess professionalism and a positive attitude.

Responsibilities

• Monitor customer solar systems and educate homeowners on efficiency.
• Create and track work orders and maintenance requests.
• Ensure customer satisfaction by providing excellent support.

Skills

Customer engagement

Communication skills

Multitasking

Problem solving

Organization

Tools

Computer skills

Job description

Freedom Solaris one of the largest solar installation companies in the United States. Founded in Austin in 2007, our residential business serves Texas and Florida, and our commercial business has a nationwide reach. Our strong reputation in the industry is based on our dedication to quality craftsmanship and outstanding customer service. At Freedom Solar, our mission is to enable our customers to live more powerfully by harnessing clean, affordable, and reliable energy from thesun. We take great pride in living by these 6 core values:

Pride in Quality Craftsmanship

Go Above and Beyond

Put People First

Have a Humble Heart

Give a Damn

Shoot Straight

At Freedom Solar, we have built a customer-focused, turnkey solar installation experience that is unusual in the industry. Unlike most solar companies, we serve our customers through the entirety of their solar journey, from marketing and sales, to installation, to service and warranty coverage. As we have scaled, we have remained true to our startup roots, with dedication, creativity, resourcefulness, and speed inherent to our culture. We care deeply about our customers and the environment, and everything we do reflects that. And we aspire that our team emulates and enhances this culture.

Freedom Solar Power is looking for a customer service-oriented Service Coordinator to join our growing team! The service team plays a critical role in providing exceptional customer experience while answering customer inquiries related to solar system service calls. You will be serving as a liaison between customers and service technicians to ensure efficient and timely solutions to clients. This is an in-office opportunity.

Essential Functions and Duties:

• Monitoring customer solar systems and educating homeowners on system efficiency and productivity
• Creating and tracking work orders and workflow maintenance requests in a timely manner.
• Handling invoicing for all service tickets and coordinating payment with accounting
• Ensuring customer satisfaction by providing excellent customer support
• Serving as a liaison between our customers and technicians
• Working with scheduling to confirm service visits
• Answering customer concerns or service requests regarding their solar products
• Understanding the freedom Solar Power products and the installation process to answer questions
• Assist with other duties and tasks outside of our day-to-day duties
• Perform additional tasks as assigned

Qualifications:

• Solar experience
• Escalation experience
• At least 1 year of high-volume customer engagement experience.
• Must be able to multitask and handle working under pressure.
• Prior solar experience in monitoring, sales, or service capacity is a strong plus!
• Strong computer skills.
• Must possess professionalism and a positive attitude.
• Must have excellent verbal and written communication skills.

Knowledge, Skills and Abilities:

• Ability to work under pressure.
• Ability to handle high-stress calls and customer escalations.
• Working knowledge of the solar industry, installation processes, or electrical.
• Highly organized with the ability to self-manage.
• Ability to manage projects in pipelines.
• Team mentality.
• Flexible to change.

We understand you may be a great candidate without fitting all our preferred experience, knowledge, skills, and attributes. And you may have other skills that are valuable for the role, but which we haven’t thought of. Because we recognize this and we value diversity of thought, experience, and background, we still encourage you to apply.

Freedom Solar is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Employee Benefits:

Freedom Solar recognizes that talented people are attracted to companies that provide competitive pay, upward mobility, and an exciting fast-paced culture. For this reason, we offer a growing Benefit Plan that includes the following:

Medical, Dental, and Vision Insurance

100% Company-Sponsored Short-Term Disability

401(k) Employer Matching

Weekly Pay Dates

3 Weeks PTO+ 3 Sick Days

12 Paid Holidays

Team Building Events!

Upward mobility Opportunities!