Field Service Coordinator – Technology (Remote, US)

Stage 4 Solutions; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading technology company is seeking a Field Service Coordinator to manage global service events remotely. This entry-level contract position requires excellent coordination and problem-solving skills to ensure quality service delivery, with a focus on customer satisfaction and adherence to service level agreements.

Benefits

Health benefits

401K

Qualifications

• 1+ year experience in a Field Service role.
• Ability to interact with customers and vendors professionally.

Responsibilities

• Manage multiple field service events and ensure resolution of customer complaints.
• Monitor and identify issues with customer data storage appliances.

Skills

CRM tools

Hardware systems

Service delivery processes

English

Spanish

Portuguese

Job description

Field Service Coordinator – Technology (Remote, US)

Field Service Coordinator – Technology (Remote, US)

Field Service Coordinator – Technology (Remote, US)

We are looking for a Field Service Coordinator for a large technology company. In this role, you will manage global field service events in coordination with cross-functional internal and external teams to drive quality case handling by coordinating with field-based personnel and spare parts from the point that a new requirement is raised through to conclusion within defined SLA’s and according to company processes.

This is a 6-month contract (extensions possible), 40 hr/week, remote role in the US.

This is a W2 role as a Stage 4 Solutions employee. Health benefits and a 401K are offered.

Must work from 10:30 a.m. to 5:00 p.m. Eastern Time. Rotating weekend shifts and holidays.

Responsibilities

• Effectively manage multiple field service events, coordinate resources, and meet deadlines within defined SLAs.
• Support the resolution of customer complaints by determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution.
• Quickly identify issues, analyze potential solutions, and implement corrective actions to resolve escalations and customer complaints.
• Manage the RMA process for the replacement of defective replacement hardware parts in the field outside of the normal break-fix activities.
• Monitoring, identifying, and responding to events affecting customer data storage appliances and services, and managing field-based escalations, ensuring a satisfactory conclusion is achieved.
• Ensuring that assigned field resources are adhering to proper service management and service delivery processes and practices.
  
  

Requirements

• 1+ year experience in a Field Service role
• Familiarity with CRM tools, hardware systems, and service delivery processes
• Ability to interact with customers, vendors, and clients in a professional manner; articulate well in English (other languages such as Spanish and Portuguese would be advantageous)
  
  

Please submit your resume to our network at https://www.stage4solutions.com/careers/ (please apply to the Field Service Coordinator – Technology (Remote, US) role).

Please feel free to forward this project opening to others who may be interested.

Compensation: $24/hr - $25/hr

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Management and Manufacturing

• Industries

  Software Development and IT Services and IT Consulting

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