Solar Quality Control Technician

SunPower; Orem (UT); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Accident insurance

Health Savings Account

Job summary

Blue Raven Solar is seeking a Quality Control Technician in Orem, UT. This mid-level role.'

Qualifications

• Has at least a high school diploma or equivalent.
• Experience in any CAD software.
• Proficiency with Microsoft Office Suite, specifically Excel.
• Self-motivated and proactive.
• Communicate effectively with coworkers and customers.
• Multitask and stay organized while handling tasks.
• Take initiative, assume responsibility and solve issues.
• Communicate with people of varied backgrounds.
• Learns, tracks and follows up on details.
• Takes responsibility for individual and shared tasks.
• Be resilient when faced with challenges.
• Proven track record of professional growth.
• Demonstrated ability to learn new computer and technical programs quickly.

Responsibilities

• Make same day and immediate installation changes (layouts, interconnections, etc.).
• Identify root causes of field issues and prevent recurrence.
• Ensure field work types are completed correctly (MPUs, Roof Assessments, etc.).
• Answer phone calls quickly and professionally with good customer service.
• Coordinate between customers and field resources to schedule correction work.
• Review correction work to verify completion before reinspection.
• Use CRM, Excel, Site Capture, AutoCAD, Aurora.

Skills

Customer service

Self-motivated

Multitasking

Effective communication

Detail-oriented

Education

High school diploma or equivalent

Tools

AutoCAD

Excel

CRM

Site Capture

Aurora

Job description

Quality Control Technician

Job Level: Mid-Level

Location: Orem, UT

Shift: Full-Time

Division: Blue Raven Solar

Compensation: $22 - $26/hour (DOE)

Benefits: Full-Time employees are eligible for Health, Dental, Vision, Life and Accident insurance, and a Health Savings Account.

Position Summary:

The Quality Control team is a highly trained group of designers and technical specialists that plays an essential role in the solar installation process. The Quality Control Technician is the main point of contact for Regional Installation Managers and Installation crews with design related questions, and they will be expected to communicate directly with our field employees, sales reps, customers, and Design team to troubleshoot installation issues in the field and coordinate in-office work to keep the installation on track. Quality Control Technicians are also responsible for triaging all failed final inspections, calling out and scheduling correction work, and verifying completed corrections.

Essential Duties:

• Make same day and immediate installation changes (layouts, interconnections, etc.)
• Identify the root cause of common issues in the field and problem solve to prevent reoccurrence
• Ensure specific field work types are completed correctly (MPUs, Roof Assessments, etc.)
• Answer phone calls quickly and professionally – with great customer service
• Make informed decisions to maximize solar potential on residential projects
• Communicate clearly with coworkers in office and in the field to ensure high quality solar installations
• Create as-built permit applications for submission in different jurisdictions
• Correctly diagnose inspection failure causes and identify needed corrections
• Efficiently coordinate between customers and field resources to schedule correction work
• Review all correction work to verify completion before requesting a reinspection
• Effectively use the available software: CRM, Excel, Site Capture, AutoCAD, Aurora

Minimum Qualifications:

• Has at least a high school diploma or equivalent
• Experience in any CAD software
• Proficiency with Microsoft Office Suite, specifically Excel
• Self-motivated
• Communicate effectively, professionally, and kindly with coworkers and customers alike
• Multitask, manage time well, be organized, and stay busy with work-related tasks
• Be a go-getter who is willing to take on initiative/responsibility, solve issues, and create results
• Communicate well with people of varied backgrounds and ability levels
• Learn, track, and follow up on details
• Take responsibility for individual and shared tasks
• Be resilient when faced with challenges
• Successful track record of continued professional growth
• Demonstrated ability to learn new computer and technical programs quickly

Key Competencies:

• At least one year of customer service experience
• Experience in AutoCAD preferred
• 2+ years experience in the solar industry or 1+ year experience in PV design preferred
• 95%+ attendance and schedule adherence, request time off in advance, does not miss excessive work due to sick/personal days

While performing the duties of this job, the employee is regularly required to talk or hear. Regular periods of sitting or standing may be required by this position. In addition, this position requires the ability to occasionally lift office products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Occasional travel should be expected with this role as well.