Solar O&M Customer Success Coordinator

Solar Energy Solutions; Lexington (KY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid time off

Company 401K

Company ESOP

Paid Holidays

Job summary

Solar Energy Solutions, located in Lexington, KY, is seeking an O&M Administrator to enhance customer experience and manage O&M service requests. This role involves scheduling service work, providing helpdesk support, and managing service tickets. Ideal candidates will possess strong organizational skills, inbound call center experience, and proficiency in CRM systems. The position also offers a competitive salary and benefits including health, dental, vision insurance, and a 401K plan.

Qualifications

• Inbound call center experience, preferably in utilities or automotive sales.
• Skills in scheduling appointments and using CRM systems.
• Strong follow-through and problem-solving mindset.

Responsibilities

• Schedule and dispatch O&M service work to maximize technician efficiency.
• Provide helpdesk support by troubleshooting issues.
• Manage O&M service tickets from creation to closeout.

Skills

Organizational skills

Time-management skills

Communication skills

Customer service skills

Detail-oriented

Proficient in Microsoft Office

Tools

Service management software

Job description

Solar Energy Solutions, located in Lexington, KY, is seeking an O&M Administrator to enhance customer experience and manage O&M service requests. This role involves scheduling service work, providing helpdesk support, and managing service tickets. Ideal candidates will possess strong organizational skills, inbound call center experience, and proficiency in CRM systems. The position also offers a competitive salary and benefits including health, dental, vision insurance, and a 401K plan.