Solar Equipment Service Engineer

Massachusetts Clean Energy; Woburn (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

HSA

401K match

Commuter benefits

Competitive salary

Job summary

SmartFlower is seeking a hands-on Solar Equipment Service Engineer to join our customer service and engineering team in the United States. The successful candidate will provide remote support and on-site service of electro-mechanical equipment, ensuring reliability and uptime for our photovoltaic systems.

This role covers field service calls, training installations, North American parts fulfillment, and collaboration with a global team to address failure modes and drive continuous improvement in

Qualifications

• Hands-on field service experience with electro-mechanical systems.
• Experience with photovoltaic systems or industrial equipment is a plus.
• Willingness to travel within North America up to 15%.

Responsibilities

• Handle North American service cases with email/phone support, remote troubleshooting and cost per case targets.
• Independently carry out field service calls including break fixes and maintenance visits.
• Oversee installations and provide training for customers and staff.
• Partner with global team members to elevate field issues for engineering attention and drive solutions.
• Manage SmartFlower North American spare parts including customer fulfillment and inventory optimization.
• Conduct system and component failure analysis, refurbishment and testing as needed.
• Lead initiatives to enhance service delivery, bolster serviceability and drive down cost.

Skills

Field service experience

Electrical / mechanical aptitude

PV systems knowledge

Driver's license

Willingness to travel

Education

Technical education or degree in electrical/mechanical/renewable energy

Tools

Salesforce CRM

Microsoft Office

Jira

Confluence

Job description

SmartFlower photovoltaic arrays transform clean energy into a competitive advantage. Our eye-catching solar array tracks the sun throughout the day and folds automatically at night, generating up to 40% more energy than conventional photovoltaic installations. With EU-based manufacturing and a global customer base, SmartFlower delivers innovative solutions for commercial, industrial and institutional solar applications.

Position Overview

SmartFlower is looking for a hands-on execution-focused Solar Equipment Service Engineer to join our customer service and engineering team. The successful candidate will have experience providing remote customer support and on-site service of electro-mechanical equipment. They must be able to work independently, equally capable of handling service cases over email or phone as completing on-site service calls. Focused on elevating product reliability through service excellence, the role sits within a small and globally distributed team covering customer service, engineering and operations. If driving customer satisfaction at a globally recognized renewable energy company gets your flowers blooming, join SmartFlower as an Equipment Service Agent!

Job Duties/Responsibilities

This role covers service case management, performing on-site break fix and installation support and managing North American replacement parts fulfillment. Responsibilities include:

• Handle North American service cases including providing email and phone support, remote troubleshooting and running proactive outreach campaigns. Accountable for meeting service metrics such as response time, case resolution time and cost per case.
• Independently carry out field service calls including break fix and maintenance visits, oversee installations and provide training.
• Partner with global team members to elevate field issues for engineering attention, identify top failure modes and develop solutions to address them.
• Manage SmartFlower North American spare parts including customer fulfillment and inventory optimization
• Conduct SmartFlower system and component failure analysis, refurbishment and testing as needed
• Lead initiatives to enhance service delivery, bolster serviceability and drive down cost.

Qualifications

• You operate with an ownership mentality and can collaborate among distributed teams.
• You are always looking for ways to improve our products, our organization or yourself.
• Completed technical education (high school diploma plus vocational training, trade school or an associate or bachelor's degree in electrical, mechanical or renewable energy field).
• Hands-on field experience with motors and motion systems, electrical interconnections and equipment maintenance. Expertise in photovoltaic systems or industrial equipment a plus.
• Able to lift awkwardly shaped objects weighing up to 75 lbs, work on ladders, bend and reach into tight spaces. Capable of using hand and power tools to complete mechanical work.
• Strong time management skills. Demonstrated ability to set individual priorities and meet deadlines.
• Strong written and verbal communication skills, excellent attention to details.
• Proficiency with common business and collaboration tools (e.g. Salesforce CRM, Microsoft Office, Jira, Confluence)
• Valid driver's license with a clean driving record. Willing and able to travel within North America up to 15%. Current US passport holder.
• Legally authorized to work in the US. This position does not provide sponsorship.
• Nice to have: licensed forklift operator, working knowledge of OSHA and NFPA 70E
• Direct contribution to shaping and executing SmartFlower's service strategy
• A mix of in-office and field work, both collaborative and independent
• Clear ownership over service execution with autonomy in day-to-day decision making
• Partnership with international and cross-functional stakeholders
• Exposure to a novel, unique and technology-forward renewable energy product with a broad customer base
• Competitive salary based on qualifications and experience
• Competitive benefits such as health and dental insurance, HSA,401K match and commuter benefits