Solar Customer Support Specialist

Qcells North America; United States; On-site; USD 72,000 - 86,000; Full time

Job summary

Hanwha Q CELLS America Inc. in the United States is seeking a Customer Service Specialist to be the first point of contact for prospective customers, installers, and consumers seeking product information or technical support.

The role requires handling inquiries by phone and online, performing basic troubleshooting, managing service tickets, and coordinating with internal teams to ensure timely resolutions while maintaining high service standards. Up to 10% travel may be involved.

Qualifications

• Associate degree or equivalent in technical/IT/engineering or related field.
• 1+ years in the solar industry with product knowledge.
• 2-5 years in customer support or related role.
• Ability to explain technical concepts to non-technical customers.

Responsibilities

• Handle inbound calls, emails, and live chat regarding solar product issues.
• Provide basic technical support and troubleshooting guidance.
• Open, manage, and track customer service tickets with timely follow-ups.
• Escalate issues to technical specialists or on-site teams when needed.
• Document interactions and resolutions in the CRM system.
• Collaborate with technical, sales, and service teams to improve support.

Skills

Solar industry knowledge

Customer support

Technical troubleshooting

Communication

Team collaboration

Education

Associate degree in technical/engineering or related field

Tools

Salesforce

Zendesk

Ticketing systems

Job description

Hanwha Q CELLS America Inc. in the United States is seeking a Customer Service Specialist to be the first point of contact for prospective customers, installers, and consumers seeking product information or technical support.

The role requires handling inquiries by phone and online, performing basic troubleshooting, managing service tickets, and coordinating with internal teams to ensure timely resolutions while maintaining high service standards. Up to 10% travel may be involved.