Solar Customer Support & Solutions Specialist

Qcells North America; Irvine (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Hanwha Q CELLS America Inc. is seeking an experienced Customer Support Coordinator to support post-PTO customer service, focusing on technical support, case management and customer satisfaction for residential solar products.

The role emphasizes problem solving, data analysis, and strong communication as you engage with customers, engineers, and vendors to ensure timely resolutions in a fast-paced environment.

Qualifications

• Solar Industry experience in Renewable sector.
• Impeccable attention to detail.
• Ability to exercise strong organizational, problem-solving and analytical skills.
• Excellent oral and written communication skills.

Responsibilities

• Manage customer tickets, emails and calls in a prompt and professional manner.
• Troubleshoot questions regarding Q CELLS residential solar products (battery storage, smart modules).
• Take ownership of customer experience including complex escalations.
• Analyze system monitoring and performance data.
• Become a subject matter expert on the Q HOME battery system for residential applications.
• Conduct analysis of net-metering and solar buyback programs in CA, TX and FL.
• Assist with commissioning of systems.
• Program ESS to complex E-TOU modes and firmware updates.
• Coordinate engineers and vendors to resolve installation problems.
• Understand how solar systems are sold, designed and constructed.
• Review operational procedures for industry best practices.

Skills

Solar industry experience

Attention to detail

Organizational skills

Analytical skills

Communication skills

Excel

Problem solving

Ability to work in fast-paced env

Travel up to 10%

Education

Associate degree (business/economics/communications or related)

Bachelor's degree (business/economics/communications or related)

Tools

Excel

Job description

Hanwha Q CELLS America Inc. is seeking an experienced Customer Support Coordinator to support post-PTO customer service, focusing on technical support, case management and customer satisfaction for residential solar products.

The role emphasizes problem solving, data analysis, and strong communication as you engage with customers, engineers, and vendors to ensure timely resolutions in a fast-paced environment.