SoHo Operations & Support Specialist

Co–Star; New York (NY); On-site; USD 65,000 - 83,000; Full time

Job summary

Co–Star is seeking a Junior Operations Associate to support users and manage our SoHo office. You’ll handle inquiries, improve automated responses, and help translate user feedback to the team. You will also keep the office organized, assist with events, and take ownership of everyday tasks.

This junior role requires keen instincts, good taste, and proactive problem-solving to keep operations running smoothly in a fast-paced environment.

Qualifications

• Experience in customer support, hospitality, events, or office operations.
• Strong organization and communication skills with a proactive approach.

Responsibilities

• Manage customer support through Zendesk for accounts, purchases, and natal charts.
• Improve macros and automated responses for efficient, friendly support.
• Identify recurring issues and share patterns with the product team.
• Use Claude Code to automate repetitive tasks and analyze support data.
• Support events and daily office operations, vendor coordination, and office logistics.
• Notice needs, take ownership, and follow through on various tasks.

Skills

Customer support

Office operations

Hospitality

Event coordination

Tools

Zendesk

Claude Code

AI tools

Job description

Co–Star is seeking a Junior Operations Associate to support users and manage our SoHo office. You’ll handle inquiries, improve automated responses, and help translate user feedback to the team. You will also keep the office organized, assist with events, and take ownership of everyday tasks.

This junior role requires keen instincts, good taste, and proactive problem-solving to keep operations running smoothly in a fast-paced environment.