SoHo Operations & Customer Experience Associate

Co—Star Astrology; New York (NY); On-site; USD 50,000 - 60,000; Full time

Job summary

Co–Star Astrology is seeking a Junior Operations Associate to support users and run the SoHo office. You’ll be the behind-the-scenes engine ensuring things run smoothly, respond to user questions, and help translate feedback to the team.

You will manage Zendesk support, improve automated responses, and use Claude Code to streamline workflows, while coordinating events and daily office operations with a bias for proactive ownership.

Qualifications

• Experience in customer support or hospitality or office operations.
• Ability to anticipate needs and take ownership.
• Excellent written and verbal communication.
• Comfort with AI tools and Claude Code.
• Experience in events or retail is a plus.

Responsibilities

• Manage customer support through Zendesk, helping users with accounts, purchases, natal charts, and more.
• Improve macros and automated responses so support feels efficient without feeling impersonal.
• Identify recurring issues, escalate edge cases, and share useful patterns with the product team.
• Use AI tools and Claude Code regularly to automate repetitive work, analyze support data, and make our customer experience workflows more efficient.
• Support Co–Star events and daily office operations, from coordinating with vendors and creating a welcoming office environment to managing office equipment and ordering daily lunch.
• Notice what needs to be done, take ownership, and follow it through without waiting to be asked for a wide variety of tasks.

Skills

Customer support

Organized

Detail-oriented

Strong communication

Problem solving

Tools

Zendesk

Claude Code

AI tools

Job description

Co–Star Astrology is seeking a Junior Operations Associate to support users and run the SoHo office. You’ll be the behind-the-scenes engine ensuring things run smoothly, respond to user questions, and help translate feedback to the team.

You will manage Zendesk support, improve automated responses, and use Claude Code to streamline workflows, while coordinating events and daily office operations with a bias for proactive ownership.