Software Trainer I

Henry Schein; American Fork (UT); Remote; USD 42,000 - 74,000; Full time

Job summary

An established industry player is seeking a dedicated Training Specialist to enhance customer experiences through effective training and support. In this role, you'll facilitate remote training sessions, ensuring that customers are well-equipped to utilize the innovative eServices offered. You'll play a crucial role in maintaining high standards of customer service while collaborating with various teams to resolve technical issues. This position offers a chance to make a significant impact in a dynamic environment where your contributions will be valued. Join a forward-thinking company that prioritizes professional growth and customer satisfaction!

Qualifications

• 4+ years of related experience in customer service or training.
• Experience with CRM systems and software platforms.

Responsibilities

• Facilitate remote training sessions for customers on eServices.
• Provide documentation and follow-up support after training.

Skills

Customer Service

Training Facilitation

Communication

Technical Support

Education

High School Diploma

Bachelor's Degree

Tools

HSPS Siebel CRM

Various Software Platforms

Job description

Henry Schein One is the global leader in dental management, analytics, communication and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one.

When technology connects, more data is shared, more tasks are automated, and more work gets done. And most importantly, dental professionals have more time to focus on providing a quality experience for their patients. In fact, one connected practice management system simplifies each step of the patient experience -- from first contact and scheduling, to clinical treatment and billing, to ensuring loyalty and recurring care.

If you are looking for a growing career that makes a difference, come be part of our team today!



We are open to this role working 100% remote in the United States.

JOB OVERVIEW:



This position is responsible for providing training and implementation of the suite of HSPS eServices to new or existing customers. Ensure timely and effective customer service expectations are met and/or exceeded at all times. Work toward and assist in the achievement of individual, team, and department goals.

KEY RESPONSIBILITIES:

• Facilitate remote training calls with new and existing customers on eight different training sessions using a standardized curriculum agenda


• Instruct offices using prepared curriculum on each topic


• Provide post training session documentation on related topics


• Maintain updated calendar


• Schedule follow up sessions or webinars with customers as needed


• Provide email communication to offices and other team members as required


• Attend and participate in weekly team meetings


• Document sessions within HSPS Siebel CRM system


• Work on several different software platforms to retrieve customer data for monitoring


• Maintain an average of 75% of work time on phone with customers


• Work with Implementation team members to coordinate Core and eServices training sessions


• Work with Support team members to resolve technical issues for customers


• Communicate with eServices Team Leader on complex technical issues for customers


• Participate in special projects and perform other duties as required

WORK EXPERIENCE:

Typically 4 or more years of related experience.

PREFERRED EDUCATION:

Typically High School education, vocational training and/or on-the-job training. Bachelor's degree preferred.

COMPENSATION:

The posted range for this position starts at $42,120.00-$73,710 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.