Software Trainer

Transfinder; New York (NY); Remote; USD 60,000 - 85,000; Full time

Job summary

Transfinder is seeking an Applications Specialist to provide technical training to clients. This role involves creating training programs, managing schedules, and delivering training through various platforms. The ideal candidate will have strong communication skills and experience in technical training. This position is remote, with occasional in-office meetings in New York.

Benefits

Medical insurance

Vision insurance

401(k)

Disability insurance

Student loan assistance

Qualifications

• 2-4 years of professional experience in a 1-1 technical training position.
• Demonstrated experience using Microsoft Office Suite and CRM software.

Responsibilities

• Facilitates technical training through webinars and in-person sessions.
• Creates and manages training schedules based on client needs.
• Prepares training materials and evaluates training effectiveness.

Skills

Communication

Customer Service

Organization

Training Development

Multimedia Training

Independence

Education

Bachelor's Degree

Tools

Microsoft Office Suite

CRM Software

Job description

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This range is provided by Transfinder. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,500.00/yr - $85,000.00/yr

Direct message the job poster from Transfinder

Building Strong Teams Through Strategic Hiring | Talent Acquisition | People-Focused Recruiting

Location: New York or Texas (Remote)

Applications Specialist (Software Trainer)

Pay Status and Classification: Exempt, Regular Full-time

Work Location: Remote in New York or Texas. If in New York and local to company headquarters in Schenectady, NY there are days the Applications Specialist is expected to be in the office for company meetings.

Position Purpose: The Applications Specialist serves as the main point of contact for providing technical training to Transfinder clients. The Applications Specialist assesses new and existing client training needs, providing customized and detailed training. The Applications Specialist works in partnership with Client Project Managers, Client Relations and Support Services teams, collaborating on projects and providing the status of open projects.

Essential Duties and Responsibilities:

• Training Delivery: Facilitates technical and complex training to users through webinars, video conference one-on-one instruction, in person at client locations, Transfinder University, and at the Transfinder Annual Client Summit. Conducts in-person training to internal teams. Provides ongoing support and follow-up training sessions as needed.
• Training Schedule Creation: Creates and manages training schedules and classroom agendas based on client-specific needs and project timeline.
• Training Program Design: Creates and implements high quality custom training programs based on clients specific needs to teach clients new skills and meet organizational needs. Shares innovative training concepts with fellow team members.
• Training Materials: Prepares thorough training materials, such as presentations, manuals, and other materials. Collaborates with training team members to stay current on product knowledge information for training materials. Updates training materials based on client feedback and product enhancements.
• Training Evaluation: Evaluates the effectiveness of training sessions, assesses participants learning, and maintains records of training materials and curriculum within the current Customer Relationship Management (CRM) system. Documents training session notes to ensure internal stakeholders are informed of training session outcomes.
• Other duties and projects as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Outstanding interpersonal skills, with a desire to provide exceptional customer service.
• Organized with attention to detail.
• Ability to design and implement effective training and development.
• Adept with a variety of multimedia training platforms and methods.
• Ability to work independently and as a member of the Training team.
• Ability to learn new software and procedures quickly and independently.

Experience:

• 2-4 years of professional experience in a 1-1 technical training position.
• Demonstrated experience using Microsoft Office Suite and CRM software.

Travel Requirements:

• Ability to travel to client locations to conduct on-site training as needed.
• Ability to travel to Transfinder’s Annual Client Summit.
• A valid driver's license is required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at times.

Annual Salary Range: $60,500.00-$85,000.00

Salary is established based on various factors, including, but not limited to, prior employment history, job-related knowledge, education and training, skills, and geographic location.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Training

• Industries

  Software Development

Referrals increase your chances of interviewing at Transfinder by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Student loan assistance

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