Software Test Analyst 5- Salesforce/CRM Tester

Aroha Technologies; Lansing (MI); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Aroha Technologies is seeking a Salesforce/CRM Tester to join our Lansing-based team in a hybrid role. The candidate will test Salesforce applications, design and maintain test cases in Azure DevOps, and collaborate with developers to ensure quality across modules.

The role requires strong communication skills and experience with Service Cloud, CCaaS testing, and automation. Local candidates within 90 miles of Lansing are preferred.

Qualifications

• Salesforce QA/Testing experience (6+ years).
• Salesforce Service Cloud experience (4+ years).
• Azure DevOps Test Suite experience (4+ years).
• CCaaS testing tools experience preferred (Nice CXone or similar).
• SQL and test automation tools experience preferred.
• Experience with Government/Public Health processes preferred.

Responsibilities

• Write and maintain test plans and test suites in Azure DevOps.
• Create and execute test cases for Salesforce applications.
• Collaborate with development teams to ensure quality across modules.
• Define and run regression tests and performance validations.
• Develop automated test scripts and integrate into CI pipelines.
• Ensure security guidelines and QA best practices are followed.

Skills

Salesforce QA/Testing

Salesforce Service Cloud

Azure DevOps Test Suite

Selenium

SQL

Test Automation

Government/Public Health domain

Tools

SoapUI

Postman

Job description

Salesforce / CRM Tester

Location: Lansing, MI (Hybrid)

Interview Process

1st Round Virtual Interview via MS Teams video

2nd Round In-person interview in Lansing, MI

Duration: 1 year with possible extension based on business needs.

Local Candidates Only: Must reside within 90 miles of Lansing at the time of submission.

Top Skills & Years of Experience

• Salesforce QA/Testing: 6 years (Required).
• Salesforce Service Cloud: 4 years (Required).
• Azure DevOps Test Suite: 4 years (Required).
• Nice CXone or other CCaaS Testing: 4 years (Preferred).
• SQL: 1 year (Preferred).
• Selenium/Test Automation or other Test Automation tools: 1 year (Preferred).
• Experience in Government or Public Health Processes and guidelines (Preferred).

Clear and concise written and verbal communication is crucial to success and productivity in this role.

Full Job Description

As a Salesforce/CRM Tester, you’ll be comfortable with testing Salesforce applications and utilizing Azure DevOps for designing, maintaining, and executing test cases.

Responsibilities for this position include but are not limited to:

• Work in an Agile environment and understand Agile methodologies.
• Participate in requirement sessions with customers and understand the requirements and be comfortable writing Test Plans/Test Suites in Azure DevOps and easily maintaining them.
• Work with the customer and Development Team to define Test Scripts based on requirements for new projects and any future enhancements.
• Proficiency in interpreting requirements/user stories and writing test cases using Azure DevOps.
• Participate in defining and designing activities of the project engagement to ensure a full understanding of requirements prepared by the project team.
• Fully understand the capabilities and limitations of the technical environments of the applications used by the enterprise.
• Strong hands-on experience in writing positive and native test cases in Azure DevOps as per Salesforce application needs.
• Identify automation framework and make recommendations for improvements.
• Familiarity with testing Salesforce Service Cloud, including web services and REST API, SOAP API, and Bulk API, using tools like SoapUI, Postman, or similar applications.
• Collaborate with developers to ensure testing results meet performance and scalability requirements.
• Develop and write automated test scripts and plans to ensure that software functions as expected.
• Work with test engineers to implement new automation scripts and diagnose problems with existing scripts in a Continuous Integration environment.
• Knowledge of quality assurance methodologies and automation testing tools.
• Ensure the proposed solutions adhere to security guidelines and standards throughout the application lifecycle.
• Proven record of delivering business value by leveraging technology and an ability to communicate strategic technical concepts at an executive level and be a trusted voice at the decision-making table.
• Devise a training plan for the team for a smooth and successful transition to Maintenance & Operations.
• The successful candidate will be self-motivated and can work under dynamic conditions and within deadlines.
• Ability to effectively transfer knowledge and flex according to the situation.
• Excellent written and verbal communication skills.
• Facilitation and problem-solving skills.

Salesforce Testing

• Strong knowledge and working experience in Service Cloud and Experience Cloud.
• Participation in each phase of full Salesforce lifecycle implementations.
• In-depth understanding of the capabilities and constraints of Salesforce.
• Understanding of Salesforce Production and Sandboxes.
• Analyze the impact of new solutions/enhancements and run appropriate regression testing.

Azure DevOps for QA Tester

• Document and evaluate test results and defects, track and manage defects through to resolution in Azure DevOps.
• Ensure full traceability between test scripts, results, and requirements.
• Maintain and enhance existing test scripts.
• Azure DevOps experience with Prepare Test Suites.

Qualifications

• Salesforce QA/Testing: 6 years (Required).
• Salesforce Service Cloud: 4 years (Required).
• Azure DevOps Test Suite: 4 years (Required).
• Nice CXone or other CCaaS Testing: 4 years (Preferred/Optional).
• SQL: 1 year (Preferred/Optional).
• Selenium/Test Automation or other Test Automation tools: 1 year (Preferred).
• Experience in Government or Public Health Processes and guidelines (Preferred).
• Should have Salesforce object knowledge such as Flows, AppExchange packages, Lightning, Apex, and significant QA experience. This can come either in the form of real-world experience or actual hands-on background with Salesforce.
• Knowledge of testing/QA best practices.
• Ability to create and utilize test scripts.